UMass Memorial Medical Center - University Campus

"My wife was transferred in to UMASS Ortho with a broken leg. We thought she was coming in as an Ortho patient but they had no room here her. Ortho put her in the hallway of the ER for 17hrs while negligent nurses refused to give her pain meds or take her to a trauma pay so she could have the privacy to use the bathroom. This experience has been a disaster through and through. If you care about your loved ones do not take them to this facility. Most all individual care providers have been pleasant. But their systems are broken- from visitor check in to the intra department communication and scheduling. I have so much more to say but have no more energy after the life has been sucked out of my family."

"Do yourself a favor and stay away from this hospital. This place is horrible beyond words. The way they treat children is simply unacceptable. You will get mediocre care. No one seems to listen or know what's happening; it feels way worse than a hospital in a third-world country. Save yourself the frustration and go somewhere else."

"The experiences here a very mixed bag. Vascular gets five stars, Dr. Judelson and NP Jeffrey Smith are a top notch team. My uncle had fem pop bypass after sustaining foot injuries that weren't healing. Dr. J, also known as the Vein Queen, did stellar work. Podiatry also gets five stars, as it was Shannon Murphy who recommended he be seen by vascular in the first place. She is very attentive and personable, definitely a good combination to have. Cardiology gets four stars, Dr. Theo Meyer is very empathetic and understood what needed to be done vs what was not indicated. He even visited my uncle post-op to check in. The minus star is for the communication at the cath lab, who didn't schedule the correct labs even after speaking with them twice. The specialty pharmacy also gets four stars, and every one of those stars goes to Amy. She is very understanding and proactive regarding Medicare billing and reaching out to external entities in order to best address prescriptions. The minus star is due to the fact that they were able to provide a medication that is administered via home infusions but do not carry the supplies needed to deliver that medication into the patient's body. Not sure what the point of carrying the med is if the patient has no way to use it. Neurology. Oh, neurology. You get two stars at best. The excitement that Dr. Danielo had when she prescribed the infusion therapy to my uncle means nothing when she completely mishandled the necessary referral forms to have the prescription provided. I've been dealing with Medicare issues for over a month because of her. Meanwhile, my uncle's faculties have reverted to pre-trial levels, and all she said was not to increase the steroids. We wouldn't even be considering that had she done what she was supposed to do in the first place. I've spoken to more than one assistant at that department who failed to deliver messages properly or had no idea what I was talking about when I called. Finally, patient advocacy. What a joke. I called on a Friday and the person who answered said she was passing my info to an advocate who would reach out on Monday. This was weeks ago. I called a second time to inquire, left a voicemail, and heard NOTHING back. I've been doing so much work to advocate specifically for my uncle and that department could have helped but have been totally useless."

"Waited in Pediatric ER for almost 19 hours before being assigned to a room. Honestly miss the ER--have to share the room with another baby that sounds like it's being tortured, and only one recliner which my husband and I were told we would have to share if we both plan on staying overnight. Had a recliner and bed in private ER room. And ER nurses were more attentive. Please send us back to the ER! Nurse here is nice but we've been here over and hour and she still hasn't set our son up with his IV, even though his whole issue is that he needs to be on antibiotics for the next 24 hours. This place is crazy."