Eastern Propane & Oil

"customer service quality,I have been their customer since 2001, didnt purchase karosene last, due to many different factors, one of them being financial crisis, we ended up burning a lot of pine wood over the winter in our wood stove, it was either that and food on the table, or karoseme amd not enough to pay for the food....., so my account has been deactivated. Upon calling the customer service, they have refused to mark my account as active, reinstate it and schedule fuel delivery, saying that they don accept NEW customers !!!! I have been their customer for 21 YEARS!!! local office rep, Josh, was suppose to call my cell to talk about it, in sted he chose to dial the number and hang up, so that way it ahows in their data as a returned call has been made, neither the phone rang, nor a message has been left for me.... very "good and responsive" customer service... very classy Josh, very classy, definitely worth a promotion, according to the analitycal data that your dial and hang up technique produces....I have called the manager in the Rochester's corporate office, Bill Massey, apparently it was too late in the day to talk, it was 3.30 pm on friday....so I. got transfered directly to his voice mail, waiting for a call back, with hopes that i will talk to someone, to whom common sense is no stranger...not the case.... How do you justify your refusal to reactivate the account and to deliver fuel to your long time -21 years - customer, who is a single parent living with 2 kids? i uderstand that people move, so their accounts would be deactivated to reduce the clutter... not the case here, havent moved or switched the vendor, just was not able to affer to buy more karosene last heating season....."

"Tim Hodge helped us out yesterday. As new owners of a home with propane heating and oven/ range, we weren't sure if the smell from the oven was normal. Tim not only fixed the smell (air shutter on oven had been turned down), but also cleaned 15 years of soot on oven floor from the prior owners that Tim thought contributed to the smell. He not only fixed our problem but also taught us a lot - thank you Tim!"

"We had Travis Fillebrown as our service technician today. He was professional, knowledgeable and very pleasant!! He explained the new thermostat we had installed and did a great job cleaning the furnace. We would post 10 stars if we could. Thank you Travis for everything! Jim and Lisa"

"We always have a great experience with Eastern and today was no different. Had an emergency and the contact person at the office (wish I had gotten her name) was awesome. Sent Tim Cochrane out of Tamworth and he showed up within the hour on a Friday afternoon. Tim put us at ease, fixed the problem and made us laugh. Great experience overall."

"Tim C and Phil out of Conway were just here. Phil installed a new tank and Tim filled it. They are great guys and extremely conscientious. You are fortunate to have such great employees! Phil Stone"