Dartmouth-Hitchcock Medical Center

"Avoid at all costs. It takes months to get an appointment and multiple appointments to get anything done. My child has had chronic ear infections. Her tube fell out 6months ago and she has had re-occurring infections since. We've seen the PA twice and he just keeps telling us that we need another tube but should "monitor" the situation for 3 months. DON'T be fooled, this only means if they decide you need something more you have to meet with the surgeon (another 3 month wait), who will literally just say "Yes I agree". Then they will schedule you for something.... but wait you guessed it another 3 month wait. The staff is un-caring and un-helpful. AVOID, don't waste your time while letting your child suffer."

"Ive always had a good experience at this urgent care. They are quick, thorough and kind. The lab is great too. Any issues and you get a call and they fix it."

"Horrible phone service responses never get a nurse just office or their call center reps who have given me miss information. Appointments themselves are incredibly rushed and a referral is needed for every single minor procedure. Overall an inefficient poorly run place. Some individuals are friendly and helpful. Will never go back."

"Absolutely horrible patient care services by the front office and scheduler. The phone hold time was over an hour. Complete run around when trying to schedule an appointment to be seen. Only one person in the office has the authority to squeeze a patient in and leaves at noon on Fridays. Only one person schedules surgeries and you better make sure to be nice to the person or they will go out of their way to push you back months. As an established patient I will never seek services from this office again. Because of the inconsiderate actions of the staff, this office has lost two patients, that will tell 20 potential patients, who well tell, twenty more potential patients. I will make sure to pass this along to anyone and everyone who is in need of ENT/Surgical services about the horrible service, attitudes and lack of professionalism your office establishes. A ungracious lack of empathy, professionalism and courtesy towards patients calling in seeking services needed for medical conditions. Providers give an oath to care for the sick, you may want to train your staff proper etiquette on client services, or better yet, train them in human services on how to treat a human being. I would not treat my dog like we were treated. Regardless if someone calls seeking an appointment and is frustrated, patients can be irritable due to pain and it does not help when your secretary is snotty, and berating. MOE"