Covetrus

"Order arrived in a week. I haven't compared the price of the medication with other places so I can't comment on that. Gave "free shipping" on an order over $50, but then hit me with an $11.57 handling fee and a $.99 fulfillment fee. Guess I need to shop around."

"My review of working there was taken down, so I am posting it here. As a former employee reading customer reviews, I feel so bad for customers. It seems apparent to me that the difficulty we faced in handling high volumes of orders and deadlines comes at the expense of everyone involved. The facility simply cannot handle the amount of orders they accept. During my employment there, we had constant overtime. This job is 100% standing in a factory setting doing repetitive work, and it is extremely easy to make mistakes due to exhaustion and issues with the software. Several people were fired and quit during my brief time there. I do not personally agree with the way our staff was managed- many of my peers held the same opinion. It is also my opinion that the company culture could be described as corporate trying to seem relatable while coming across as out of touch. My biggest issue was that, at the end of the day, I felt like no matter how hard I worked, it was never enough."

"I've recently experienced a frustrating lack of communication from Covetrus as I tried to resolve issues with my dog's prescription food. All week I've been trying to speak to someone about an order and I've been bounced between their live chat (which suggests I try their customer service phone number) and their phone number, which disconnects after suggesting I try their live chat. I would not voluntarily patronize this company (but it's what my vet currently uses). Update: Their customer service team did reach out to me after I wrote my initial review; they described a number of issues with their systems which led to my inability to get through to anyone, and they refunded my order. I've updated this review from one to three stars - I appreciate the actions they took once I was finally able to communicate with someone from customer service, though I wish it hadn't taken writing a one-star review to get in contact with their team."

"Avoid at all costs! The worst customer service. After my initial order, I was told that the shelf life of the prescribed medicine was only 30 days and that I could get a 90 day supply in a different flavor. A couple days later, it slowed my order as out of stock with no estimated restock date. I called and spoke with someone who said it was related to flavor and shelf life. At no time could the customer service representative tell me the actual shelf life for the product (30 days would expire before the full month if it takes a week to ship). The following week my order still had not been filled. I cancelled my order and received an email confirming cancellation (after ordering successfully with a proper pharmacy). The following week my order arrived. Attempts to reach the company once I was notified of shipping were unsuccessful. At no time during email or phone conversations was I told the medication required refrigeration. Nor was the box marked as such. Due to my travel schedule, the box sat unopened and unrefrigerated (had I known I would have alerted my pet sitter, but I received medication from the other pharmacy so no worries). I placed this in dispute with my credit card company since I had an email confirming cancellation. Today I received an email about my autoship. No!!! I never consented to autoship of a product whose initial order I cancelled and I never authorized them to keep my credit card on file. Well I think I cancelled the autoship and I definitely removed the credit card associated with my account. Beware!!!"

"Do not use this company! Order placed weeks ago and still has not arrived. No updates, and no meds. Had to drive to our vet last week to get more of the rx that should have arrived. Prices are significantly higher than Chewy and service is much worse and questionable. One star given as software doesn't allow zero stars."