Starbucks

"I've never been to a Starbucks with such inept employees. They seem to put mobile orders low on the priority list."

"No hot food. And no mocha. Part of the reason pay $5 for a latte is atmosphere and experience, they want to be delighted by a nice drink in a nice place. This place is not delightful. Nice workers tho"

"This is consistently the worst Starbucks I’ve ever been too. The service is painfully slow, the drinks are always made incorrectly, and the staff are super rude. I will almost always drive out of my way to go elsewhere for my coffee, knowing that it’ll most likely be made correct in chestnut hill."

"I feel discriminated against every time I come to this location. I been living in the area for 2 years and can count on one hand how many times I came to this location cause the same lady always has a nasty demeanor and attitude. If you were a secret shopper looking in you would see if for yourself specially toward black people. I am a paying customer and been ordering the same drink for years now. So I know the difference in taste and the way it is suppose to look. Plus I am obsessed with my morning coffee and want it to be perfect and let’s be honest. No Starbucks location can make the same exact drink it’s always a little or DRAMATICALLY different in taste. I get a mocha with other stuff added and 1 pump white mocha. The “one pump white mocha” ( printed on the label ) the employee will read and completely make a white mocha (out of mistake from not properly reading the label, a bit too fast). And it happens pretty often to the point I make extra time in the morning to pick up my coffee in case they do mess up my drink, for them to have enough time to correct the mistake without me needing to press for time. Which I shouldn’t have to but do. Long story short that’s what happened today. The manager tells me as she “dumps my drink. “It it’s mocha” but yet the second drink that she made comes out a completely darker color and is brown as it should be, than the first which looked exactly like white mocha. I felt gaslight cause I know what I’m talking about and I’m the one DRINKING IT LOL. So unprofessional. I pay for extra Caramel drizzle and like the cup with drizzle which she did not do I saw her. I asked her to add more she urged. I told her I am ever willing to pay more as if I did not already pay for the extra drizzle and she still refused me. Making it seem like I’m wasting stuff or something. Just don’t come here. The area gives off the privilege and their employees at like it towards “others” that look like me it seems. And honestly I’m tired of feeling and being treated different then. And it doesn’t feel empowering it makes you feel less human when people treat you like that and a company rewards this bad behavior by paying them to treat people like that. She needs a customer service class. ****Side note: I went to a different Starbucks right after cause I hate my coffee without caramel (I was willing to be late for work for a perfect coffee) and it would have been a waste of $8 on a coffee if I didn’t get the caramel. They cleave me caramel no problem.*****"

"He's the best. He knows everything and nice. We didn't know acai refresher has caffeine. He's the only one let us know this information. Thanks!!!"