Firestone Complete Auto Care 49 Faunce Corner Road, Dartmouth, MA 02747

"Ok, I've been with Firestone/Tiresplus for over 15 years. Great work when I bring my truck in. Leave it and go to IHOP for breakfast. Now, today, the same thing, but why do I have to ask if oil change placard is in place and reset the oil change on dash; both of which were not done. We have to get it together. Thank you"

"I and members have been coming here for many years.... But after being insulted, made fun of and being gouged for labor charge, I (and others) will not b returning again. I called them on 23 Dec of this year to see if they could replace a break line and told yes if I could get there soon. Had car towed in so I could get it done. I asked if they could also replace the other rear line. When I got there one of the workers was high on something and was out of it. Manager was on vacation. Handed me a bill for $659.78. Thought I was going to have a heart attack!! Words were exchanged for sure Before going there I called several repair shops and quoted $200...255. but the could only do it the following week. Went back day after Christmas to tell them brake lines was rubbing on alternator.Also fender scratched and work area saturated with oil. I was called an old man and my bill crumpled up and thrown on floor (same guy who was high on previous visit.)"

"I have been to this location on 3 different occasions. First time, I was given tires that were leaking air. Second time, brought it back to have them replaced or repaired. Paid to have a new tire mounted. Tires still leaking. Brought it back the third time, tires still leaking. I cannot recommend this company anymore."

"I will try and keep this short even though my visit here was not. I made an appointment online for my car to be taken in for brakes the next day. I did not get a call to confirm the appointment so I called and spoke with someone at the location after about 25 minutes on the phone getting quotes, confirming what I needed etc I receive a message back confirming an appt the next day for an oil change. That was then followed by another message that said the appt was canceled. I called back and asked they said that it was all set they were leaving a note for the morning drop my car off at 8 am. I drop off at 8 again explain what was needed. Leave get a call 2 hours later quoting me a new price for added services doubling my repair and saying it would take a couple hours to complete. At this point needed to have this done as I have limited time. At 230 I still have not heard back so I decide to drive there. Upon arrival my car is up on a lift all tires off. I go inside to see what is going on as it's now been 6 and half hrs I was told they were waiting on a part and told to wait a minute. A few minutes go by as I'm watching them walk back and forth with a box a part holding it up to my car and then talking to other mechanics. They come back and explain that they were wrong the part is in and they would finish it up quick. I said ok how much longer it's already been 6 and half hours he said under and hour. 445pm I finally get a call saying it's ready. I get there agitated understandably he said it shouldn't have taken that long gave me 5% off. I understand things can happen but lack of communication with me, lack of communication with other mechanics is not good business. I went an entire day of having to get rides back and forth. Inconvienced myself and others and the cost differences seem outrageous. Disappointed to say the least."

"Really great service. The store manager is a wonderful service person. He addressed my concerns and understood it. And resolved in the best way he can. If you had a bad experience in the past , I recommend you come back and hopefully you will change your thoughts cause he treat me with respect and emphatically. Thank you guys for your service."