Gurney's Automotive Repair

"I’m a bit disappointed. Had an appointment that we called in for 4 days early and when we dropped it off at 9am, was told it should be ready when we got out at 3pm. Never heard from them all day so we figured it was done and they just never called us. About 4pm we went to check on it at the address and noticed it had not been moved from where my boyfriend parked it (at 9am) 7 hours earlier. (He remembers the first spot right up against the curb with snow) We went in to check on the status and was told it was in and out of the shop. I said no, it had not been moved and pointed to the vehicle in the parking lot. The lady at the counter said it should be ready before close. I asked what time do you close? She informed me 5:30. I’m already aware they are not open on weekends which is a bit odd I feel, so I know if they can’t get it done in a hour and a half we would be stuck without a car all weekend. So I called at 5:20pm to check the status because it was almost closing time and she then informed me it just got done. I’m not sure I believe that 100% due to no calls all day. Mind you, if the job took 1.5 hours why was it not done after dropping it off for 6 hours the first time? With no update calls or anything. Mind you, it was an appointment and still was not done upon or after the time we were given. So a easy tire rotation job took 8 hours and 30 minutes. And if I didn’t call at 5:20 I wouldn’t have been able to pick it up. They don’t give correct timing and don’t do update calls to inform you it would have to stay over the weekend due to them not getting the car in the shop upon your appointment. Not very professional. All this and after I heard all good things and was recommended to them. First time there and I don’t know if I could recommend them to others."

"This business is one of the best in Nashua. They are friendly and courteous. They keep in touch and let you know what is up with your car and recommendations. Their pricing is very fair also."

"In December car was misfiring. Brought it to Gurneys. Rather than changing spark plug (#3 misfire) they changed ignition coil. OK. Fine. More than I was expecting to pay OF COURSE. Also had oil change and tires rotated and balanced. Barely a month later ABS sensor is on. I figured I’d bring it back to Gurneys to check sensor because they HAD JUST worked on it. Of course it’s the sensor BUT the axle ‘is also rusted’ they say…needs to be replaced (they didn’t see this four weeks ago)?1300 dollars please. Just replace the sensor. They don’t recommend that. ‘Then don’t do anything,’ I said. I picked up my car and the right light parking lamp is suddenly malfunctioning. Really? I gave Gurney’s a chance but I can’t recommend them. Here’s a hint. Help the customer. The world is only getting more expensive."

"Excellent, fast service. State inspection is cheaper than advertised if you give them your contact info, and didn't fail for any un-necessary work State inspection took a little less than an hour, and they have free Wifi and a nook to sit & work in. 10/10, will definitely be coming back here again next year!"

"I have tried Gurney's multiple times. On one occasion they gave me a long list of repairs that I couldn't afford to pay them for. Over time I had many of those items repaired before returning to their shop. After initial inspection upon return they told me the car needed some of the repairs that had already been completed. When I called them out on it, they said they would have seen that it had already been done when they went to do the work and they wouldn't have charged me. I'd like to believe that, but it is hard to know what would have been. Later I took my diesel truck there for injector issues and a turn signal that was blowing a fuse. They were unable to solve either issue and charged me for many hours of diagnostics. Then when I went top pick up my truck, they had left the map light on and my batteries were dead. Now they have allowed me to schedule my truck for repairs but are refusing to work on it. First because it was my truck, then because someone else has worked on it."