Dunkin' 151 Main Street, Fitchburg, MA 01420

"I drove to the window and ordered a medium hot coffee the gentleman said he ran out of coffee cups so I had to ordered a large coffee. It took him around 5 minutes to get it and I was charged for a large and not a medium. Will never go back there."

"It makes me sad to say this but this place has gotten so bad, I'd rather go out of my way to find a new store. They make my orders wrong almost every single time (I go here almost daily) and they always forget items in my order. Today was kind of the final straw. I ordered an expensive drink and it was made wrong and it frustrated me because I have been tipping them even when my orders are wrong. The environment inside is chaotic and it seems like nobody knows what they're doing...ever."

"I went in so I could buy a gift card as well as buy a coffee and donut. 1 person in front of me. The young woman at the register was taking a long time to ring up the customer in front of me. Then she started having a conversation with the person at the window about a movie they had both seen. She stopped working entirely to have the conversation. After already having stood there probably close to 5 minutes I just turned around and left. FYI drive thru was also not busy. 2 cars. My last time going there. They aren't the only coffee place in town!"

"If an open sign says 4am. Then open and ready to make any meal or beverage at 4am. Overnight shift workers take a stop for food before rest like everyone else. That’s why restaurants have openers. Come prep and set up to be open at 4. I can’t even give a review on anything else since I didn’t get delivered what I was asking."

"I went into this place last night and stood at the counter for 3 minutes. Although, there were NO customers and many employees, no one acknowledged my presence. I left and went to the drive thru and waited for 3 minutes. There was NO service. Customer service at this place is DEAD. What is the point of Dunkin Donut”s location ?!?"