Firestone Complete Auto Care

"I went in for a New York State inspection and they tried to tell me my car needed 1600 in repairs after not once quoting the price upfront. They also broke the calipers on all my cars breaks. I took the car down to my hometown that weekend and they got all the same fixes done for under 600. Not a trustworthy service!"

"I brought my car in for a slow leak in one tire and during the repair they damaged my rim. Not only is the tire still loosing air, I was lied to about when the claim was submitted. Update: It’s also worth noting that while their social media team is quick to respond to these posts, no one responds to the emails (or voicemail) accounts they mention. A hollow gesture of customer service."

"Great Shop Call made an appointment for my car alignment 2013 Camry with 50,000 miles. It is a busy shop, but they did had a couple openings for alignment on the same day, which was convenient for me. As I was in the area and don't have one by my home about 80 miles away. I chose this place cause it has the best rating in the area for a lifetime alignment. A normal shop alignment cost $130-$150 This alignment cost me less than $210 with a coupon out the door. And it’s good for the lifetime of the car as long as I own it. Provided a printout of the before and after specs to show the improvement in the alignment. Parking is a little bit of an issue as it is a very congested area give yourself 2-3 minutes to find parking. They recommended the Taco place around the corner, and it was great!!!! I work on cars, and you can't beat this deal. My friend got her SUV done the same. A good alignment shop is hard to find!!! We will be back !!!"

"I bought 4 new tires two weeks ago and I specifically told the guy, black walls facing out. I got there to pick up my vehicle, and the technician mounted them with the white lettering facing out. Oh sorry about that sir, if you want to wait, we'll switch that for you. I waited over 3 hours, I'm done waiting. Also, he put friggin old gray valve caps on my valve stems, not my black ones. Won't be going there anymore. The work ethic in this country sucks right now. God help us."

"I’ve been here twice and each time the customer service has been super friendly and informative. I had to get two new tires put on the back of my car. I initially called Mavis across the street and they were so apathetic and seemingly annoyed when I got an estimate and told them I needed to call back - the gentleman on the phone nearly hung up on me. Firestone, however, was patient with my questions and were flexible. Their customer service was prompt and they got the job done quickly. Super happy!"