Embassy Suites by Hilton Portland Maine

"This suite we had for 1 night came with a great room layout and was convenient to Portland Maine's downtown. We were near the Jetport but did not really notice the sound from our room. A sleeper sofa, t.v. desk, and lamps with small kitchen sink, fridge, and microwave in 1 room, and the other room had 2 queen beds with closet, full mirror, large sink and of course a separate bathroom. Great layout with door partitioning off the 2 rooms. Great for a large family. Then came the problems and there were many! The remote for the t.v. is extremely sensitive and a little confusing to use. The actual bathroom with toilet and shower is a little small and had many grout discolorations?? The queen beds were very uncomfortable and actually made the sides of my legs ache a little as i'm a side sleeper. The pillows were just not right so i'm glad i brought my own from home. The dresser had the typical 3 drawers and the t.v sat on top of it. We didn't use the pull out sofa bed in the first room but i wish i had at least tried to use sofa for a bed. maybe my legs would not have ached so much. One last room item to note was that the heater made a pulsating noise that was really bothersome. Perhaps i wouldn't have been able to use it due to the heater noise. The breakfast was a little better than i expected in the variety of offerings but the taste of the pancakes, omelet made to order, and sugar free syrup was horrible!!! When we first arrived and saw the layout we were quite pleased. The front desk was nice enough as well. That being said, the room just had too many problems for us to come back and we were glad to only have stayed 1 night. As an update to this review we have been contacted by Hilton and they have made things right by us for the horrible night we had at their hotel. Thank you Hilton!"

"The staff were extremely friendly. We saw one guy cleaning almost every time we interacted with him. One guy never stopped moving and popped into all the areas. If he was needed or someone needed him he was there. Loved the cocktail reception snacks and drinks. Breakfast was exactly what I needed in our mornings. We are locals who lost power during the storm, but would stay on an off weekend where we needed to “get away” affordably. Great Staff and Management. Rooms were clean and inclusive of all the amenities."

"Of all the Hotels I stay at during the year, I wish all of them were this particular one. The rooms were beyond expectation in comfort [Bed, Pillows, AC/Heat, etc.] as well as cleanliness. All staff were professional, efficient, and courteous. Enjoyed the evening mixer and the bartenders, especially Laura, were awesome! Thank you for a great two weeks!"

"A simple airport hotel with 3-star rooms (fine, but basic with a “builders grade” feel, as one would expect). But the staff elevated the experience by providing amazing 5-star service! They were extremely kind and helpful - they went above and beyond at several points during our stay. And the breakfast included was shockingly good - a cut above what one would expect at this level hotel. This breakfast included really good made-to-order omelettes and the best gluten free bagel we ever had (and we have spent a lot of time/money trying to find an edible one). I would definitely return."

"Hotel was walking distance to the airport, but also had a shuttle. Location is a short drive to downtown Portland while more affordable than downtown hotels. The provided breakfast was extensive and very good. Our stay was impacted by flight issues and Adam was tremendously helpful in helping us adjust our itinerary. We stayed twice in one week, and both rooms were top quality that appeared to have been renovated very recently. Beds were very comfortable m, and airport noise was not an issue. Absolutely, will stay here again!"