Wex Inc.

"Wex Health is the worst COBRA administrator. They offered no way for me to cancel my coverage other than non-payment, had no way to do so on their website, and after a month of them handling my COBRA, they couldn't even find me in their system when I gave them my member ID. When I asked to file a complaint, they said I'd have to "figure out how to do that myself." Yet more proof for why we need to nationalize healthcare NOW."

"Terrible Customer Service and Unresolved Financial Issues - Taking Further Action I am extremely disappointed with the customer service and financial handling provided by WEX, Shell, and Mobil for our corporate gas cards. We have faced numerous challenges, including being locked out of our accounts, an inability to pay monthly balances, and unsuccessful attempts to contact customer service. As a result, our credit has been negatively impacted. After finally canceling the accounts, it took months for them to issue our secured payment refunds. When they did, the payments were rejected by our bank and returned to the issuer. We filed complaints with the companies and the BBB, and they eventually sent an email requesting our address to reissue the checks. Unfortunately, we have still not received the money owed from at least two accounts, totaling close to $1,000 each. We have taken the following actions to address this situation: Documented all communication with the companies, including dates, names of representatives, and issues discussed. Repeatedly contacted the companies to inform them of our outstanding refunds and request a resolution. Escalated our complaint to higher management and filed complaints with our state's Attorney General's office and the Consumer Financial Protection Bureau (CFPB). If these actions do not yield results, we will be consulting with an attorney who specializes in business or contract law to explore our legal options. This may include sending a demand letter, pursuing mediation, or filing a lawsuit to recover our actual losses, consequential damages, and potentially legal fees and court costs. We sincerely hope that WEX, Shell, and Mobil take our situation seriously and work promptly to resolve these outstanding issues. No company should treat their customers in this manner, and we will continue to pursue all available avenues to ensure that our concerns are addressed and our losses are remedied."

"Be very weary of dealing with these crooks. I have my payments set up with my bank bill payment with guaranteed delivery by the due date. Either the USPS or their receiving department delayed the check deposit by 3 days then they hit me with nearly $1000 late fee. When I disputed the charge, they ignored my proof the bank had it delivered on time and only looked at when they deposited it.. The dispute resolution said it was up to me to have it delivered 10 days before the due date. Who the heck does that? Twice disputed with evidence it was sent out and delivered on time. Twice denied. Next step is a mail campaign to Melissa D Smith, Roberto Simon, and Michael E Dubyak. Waive one late fee. Its not my fault you didn't deposit it on the due date. SMH"

"CROOKS!!! Stay away from this company. Closed my account 2 months and am still waiting for my reimbursement check. They continue to bill me and include “late payment fees”. Had them waived last month and was told everything was taken care of until I received my May monthly billing & guess what, yup, another late payment fee! Sorriest group of people I’ve ever spoke to. LEO said he couldn’t pull up my account without the account or card number, then hung up on me when I told him I had closed the account and waiting for my reimbursement. Marinia was the second rep I spoke to and was able to pull up by the address. She read through the notes and say I closed it and she hung up on me. Sounds like they don’t want to send me my check."

"Tried to establish a fleet acct via Sinclair for my business but sales rep would not answer emails or phone calls after initial contact, and they require an unreasonable deposit that is retained for as long as the account is open. Ridiculous. Bad customer service. Prepare to be ignored if you do business here."