T-Mobile Authorized Retailer
720 Hoosick Road, Troy, NY 12180
Location & Phone number
720 Hoosick Rd Ste E1-2, Troy, NY 12180, United States
About the Business
T-Mobile Authorized Retailer is a store located at 720 Hoosick Road in Troy, New York, United States. As an authorized retailer for T-Mobile, we offer a wide range of products and services, including the latest smartphones, tablets, accessories, and wireless plans. Our knowledgeable staff is dedicated to providing top-notch customer service and helping you find the perfect mobile solutions to fit your needs. Visit us today to experience the convenience and reliability of T-Mobile's network.
Photos
Hours open
Monday:
10:00 AM - 8:00 PM
Tuesday:
10:00 AM - 8:00 PM
Wednesday:
10:00 AM - 8:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 8:00 PM
Saturday:
10:00 AM - 8:00 PM
Sunday:
11:00 AM - 6:00 PM
Reviews
"Dude from this morning(the manager) (i forget names too easily my bad) was like the best. Answered all my questions, gave great customer service and was very friendly! Best tmobile service ive had. Thanks for dealing with me!"
"A store run by teenagers who surprisingly don’t know how to use the phones they’re trying to sell you. TMobile in general is a poor service provider. They do not back their products. They have poor reception. Go with Verizon."
"If Jav is there chances are you're not going to get any help or assistance unless he's getting a good commission off your visit. Every time I've gone in it's either wait 5 more minutes (non-stop for 40 minutes), call care or go to the nearest corporate store, I cannot help you here. He'll belittle you if he knows better than you, even if you were instructed by Care differently. He thinks he knows it all but lacks knowledge for the latest network technology (doesn't know what aggregation is). He'll forever prioritize higher pay over quality of service. It's understandable prioritizing higher pay, who wouldn't, but you've gotta balance other customers as well and not mislead them for almost an hour of "5 more minutes". Do yourself a favor, bite the bullet of convenience, and just go to the corporate store on Wolf road. I was in and out in 5 minutes even with them being busy."
"In ALL my years of having a mobile phone, my visit yesterday was the easiest, most efficient, and best in-store experience I have ever had. Javier was outstanding and took care of every detail. His co-worker Damien did not have a customer and instead of hiding in the back, stood by and assisted Javier. I was very impressed by both of these individuals. I will highly recommend the store to others. Thanks Javier (and Damien)!"
"The manager Steven B. is an absolute superstar! He went out of his way to thoroughly answer all my questions, helped with the plan that best met my needs, ensured that I maximized all the available discounts, and made the transition to T-mobile seamless. What's more, he personally attended to some of the issues that came up even after I left the store. I'd much rather interact with Steven than call the customer service center. My next visit to the store, I was helped by Javier who was equally professional, helpful, knowledgable, and friendly. If you are looking for a great customer service, this is the place to be."
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