Smokers Haven Epsom - Smoke & Vape Shop

"I have gone to this store several times and have always been treated well. Employees have been helpful and knowledgeable on the questions I have asked. Prices are fair, and the place is clean. Will continue to shop at this location."

"Unfortunately I have purchased three different vape batteries here in the past 9 months the first one didn't work at all so we went back to see about exchanging it and even though we had the receipt and it had only been a matter of a couple of hours we were told that the store has a no return policy, however the young man working chose to exchange it for us after he checked it out and found it to be defective. That one stopped working and wouldn't take a charge within a week. Went in and had a different young man help us,excellent customer service, we told him about the issues we'd had with the first two and asked him which one he would recommend instead,he made sure he knew what our price range was and showed us what they had in that range and which one he felt was the best and went over the features so we went with his recommendation,price was decent at $27(Pulsar) he even checked and made sure we were getting one that was still factory sealed because they have a couple that have been opened to be used for display. Two weeks and it stopped working, would show as being fully charged but absolutely would not work. I liked the Pulsar so I just came home and ordered one directly from the company and so far no problems"

"Nicole helped me and was incredibly informative, personable, and and made sure I left with everything I needed. Great store and great people"

"I am absolutely disgusted. After purchasing a 320$ item and driving an hour home to find out it was broken completely, being informed of the exchange policy I had called the store and asked for a refund or exchange for a working one, I was told this was possible, upon driving another hour back to the store I was told a refund was impossible, and if I wanted to return it for a refund I’d have to wait for a manager to be there (the next buisness days) so my options were to spend more money on a more expensive piece of equipment, or wait for the manager a whole day or more later, not only that I paid cash for this purchase and I was told and I quote “the managers don’t like giving cash refunds” This is absolutely astounding, I bought I broken item, then was told a refund for that broken item on the same day, was IMPOSSIBLE. Buyers be ware, this place is NOT what it used to be."

"Thank you Nicole for being so patient and helping me when I had questions about a faulty product. I would definitely recommend shopping here! I’ve also had good experiences with the rest of the staff but Nicole really helped me out in a tough situation."