Beth Israel Lahey Health Primary Care - Family Medicine Associates - Hamilton 15 Railroad Avenue, Hamilton, MA 01982

"I was being seen at Family Medicine and Dr. Medwid for the better part of a decade, but I think I was actually seen by him only twice in that entire time, despite numerous physicals and sick visits. NP Eve Amendola is terrific and takes the time to discuss your health and your options, but I never felt truly connected to Dr. Medwid or this office. Now that I live in the Merrimack Valley, it was time to change PCPs. I hope that this office and their reception staff can support all of their patients as they need to the way Eve does."

"I decided to ignore the negative reviews. Please, don't make the same mistake. I have a number of grievances with this location, but this last incident was the worst. After a minor injury, my symptoms weren't getting better and I wanted to follow up with my PCP just to be safe. I asked for their next available appointment and they refused to book me. The receptionist said that their office doesn't have imaging equipment and I should go to the ER. I stressed that my condition wasn't an emergency, nor critical, and may not even require imaging. I explained that I felt more comfortable receiving medical advice from the doctor. The receptionist continued refusing. No one sees the wizard! I told her that I will not go to the ER and asked if she was refusing me medical care, to which she responded "we cannot help you". So, if you don't wish to heed my warning, take them their word. This physician's office cannot help you. I've since received care elsewhere, no imaging was needed, and I will no longer subject my family to this office."

"I seriously have never been so mistreated in my life. I had Dr Medwid, never met or spoke to him. His NP’s think they know what they’re doing but they made 2 of my conditions worse than they already were by misdiagnosing me. Also, they do not care about your mental health and aren’t qualified to prescribe psych meds. My friend who goes here had a cold and tested neg for Covid at home and they treated her, but when the same occurred for me they tried to make me do a PCR. They just literally never know what they’re talking about and it’s seriously a waste of time to see any of these unprofessional “professionals”. They are the text book definition of corrupt healthcare."

"Me and my family have been patients Of Dr. Hugh Taylor for 17 years….. unfortunately I have to find another PCP for me and my family because of Mary Ellen the lady at the front desk has been so rude to me on several occasions. At one point I asked for her name and she refused to give it to me. When I’m on the phone with her she’ll ask me a question and as I try to answer she talks over me. She is the rudest person I’ve ever had to deal with on the phone. She continually puts me on hold for over 15 min. She just hang up on me! Smh I hope she finds the help she needs"

"It grieves me to write a negative review after being a customer here for 25 years. I recall the great Dr. Stephen price. The great Dr. Ting and the changes of association with Lahey over the years. I have referred many friends and family to this practice. I must say that the doctors have been exceptional. I must also say that getting to the doctors is the problem. There are many occasions when the reception will not pick up the phone and there are many occasions when you sit in the waiting room and listen to certain receptionists carry on private personal conversations, or joke flippantly about their work day. I must stress that there are always a few bad apples in every barrel and these bad apples can spoil the whole lot . It is the managements duty to weed out the bad apples. It should be the doctors concern when their support staff has problems. I implore any of you reading now to complain when you have bad service or if you are misrepresented by these bad apples when you bring your concerns to the management. I do not want to return to this office in Hamilton because of these bad apples. But then they win. Dear management: you have some fantastic employees, but there are some areas for improvement: please do not be terse and rude to your customers, please do not hang up on me again, please do not argue if your customers have questions. Please d your job professionally and elegantly. please raise the bar."