Charles River Community Health 495 Western Avenue Joseph M. Smith Building, Boston, MA 02135

"This is the worst hospital you could possibly go to for care. A nurse named Lindsey hung up the phone on my face after I was trying to gain clarification as to why I hadn’t received a medication refill. Aviva Friedman is not a knowledgeable doctor. All the staff are rude and disrespectful & disgusting to see. I cannot believe how disgusting everyone is & I will be taking further action."

"Please look for some where more empathetic and professional. if you arrive 16 minutes late they say your a minute over your grace period they can not see you. If you arrive early they still keep you waiting in the waiting room for an hour or two . Their Customer Service Patient Help is the worst.If you leave any messeges they do not call you back until 4 weeks later. Their answering service is the worst ever. They know nothing can't answer any questions and are on 24/7 .No way to reach front desk of you call during weekday Business hours. Not open on weekend s that's completely utter lie. they don't answer the phones if you have urgent care . If your child is sick they have to wait two weeks before being seen they never have same day apts. front desk staff is over worked and always under staff. They change system every year it's a complete inconvenience and they do not document vaccinations or necessity correctly and top it off they send medical bills from over 10 years ago that should of been sent to insurance . My patients stay complaining about medical bill harrassment"

"I’ve tried calling them 4x trying to make an appt for my mother and it is IMPOSSIBLE to reach the vision department for an appt it is so ridiculous. The customer service reps have no empathy. Spoke with Eric last and he had no interest in helping me. Stay away from this place if you can."

"A tooth I received root canal on 15 years ago developed an absess over the weekend; according to a document listing suitable options on Mass.gov's website, this location supposedly provides free emergency care. I went this morning and was told it was 'free with Mass Health,' which I will not have for at least another month due to a new job. They had no options for me and could not refer another location where I might go to help with the angry beehive in my tooth. It was quite a surprising few minutes that might have gone better had they been able to provide any information at all as to where to try next."

"The phone systems have been an “issue” for months. I left messages by phone and on the patient portal service online to try and make appointments with my doctor And nobody would return my call. If it wasn’t for my phone appointment with my therapist I would of never been able to make an appointment with my doctor. Every time I check in for my appointments either I’m waiting in a long line or there’s no line at all and the women at the front desk ignore you and chat it up like it’s their job. I find it rude and unprofessional. My last visit the assistant had an attitude with me because she is unable to communicate properly and took it out on me. After this I’m not returning back here it’s too stressful. This place lacks professionals. I’ve given this place many chances and the only reason why I’ve stayed is because my therapist is amazing. It’s really unfair to the doctors who have patients not returning because the operations ran here is terrible, the administration service is a joke and the assistant staff have bad attitudes, lack patience, empathy and communication skills to patients who are sick. - goodbye from a patient of 3 years."