Mass General Brigham Urgent Care - Brookline 1285 Beacon Street, Brookline, MA 02446
About the Business
Mass General Brigham Urgent Care in Brookline is a leading healthcare institution located at 1285 Beacon Street in Brookline, Massachusetts. As a trusted hospital and health center, we provide urgent care services to the local community and beyond. Our experienced medical staff is dedicated to providing high-quality and efficient care for a wide range of medical conditions, from minor injuries to illnesses. With state-of-the-art facilities and advanced medical technology, patients can expect timely and comprehensive treatment in a comfortable and caring environment. Visit Mass General Brigham Urgent Care in Brookline for all your urgent healthcare needs.
Photos
Location & Phone number
1285 Beacon St, Brookline, MA 02446, United States
Hours open
Monday:
9:00 AM - 8:30 PM
Tuesday:
9:00 AM - 8:30 PM
Wednesday:
9:00 AM - 8:30 PM
Thursday:
9:00 AM - 8:30 PM
Friday:
9:00 AM - 8:30 PM
Saturday:
9:00 AM - 8:30 PM
Sunday:
9:00 AM - 8:30 PM
Reviews
"I would give zero stars if I could. Absolutely rudest customer service. The black lady checking me in was extremely rude. Asked where I was born, and the second I said not in the US she looked up and harshly said so INDIA. I’m not even Indian, I didn’t react and just said no. She got defensive before I said anything and goes “oh I didn’t mean to offend you”, she said that before I even said anything obviously because she knows she was being rude. When it comes to payment, she said my copay is 100 I told her it should be 20 because I called my insurance before I came in and she goes well it’s 100 and when I told her okay I’ll pay and then call my insurance she goes “well you can leave if you want” at that point I said “what” and she goes “you’re being snappy and rude to me, since the second you sat down” I was shocked and told her “if anything I should be offended by the way you assumed I’m Indian” and she goes “oh I’m out of here” gets up and walks away without checking me in. I walked to the next receptionist and asked if she can finish checking me in but I was told she can’t because someone else was checking me in. Another person who came in 5 minutes after me finished checking in and now is ahead of me on the line. This is ridiculous, the rudest people I’ve ever encountered. She walked up to me after 20 minutes saying “I wanna apologize, the cameras are seeing I’m apologizing, I did not mean to offend you” wow just WOW Update: saw NP Ashleigh Lindsay, and she was amazing! I hate the fact that they have such rude receptionists but the provider was very nice, helpful and attentive."
"Writing a review because reading the previous reviews alarmed me! When you're not feeling well it's a bit scary to read such bad reviews. I want people to know this place is completely fine. I was seen relatively promptly, the waiting room is large and not cramped, the building is new/clean, the nurse and the NP who saw me were caring, pleasant, and listened carefully. I came away with a good treatment plan."
"Use as a last resort only. You'll wait for many many hours (probably 3-4) just to get into a patient room and then have to wait another 1+ hours once you get in the patient room. The providers are nice and helpful, but you will lose your entire day waiting to see them, even if you get there right when the doors open."
"Mixed review - Visited twice in a week for the same issue (ear infection). The NP during my first visit, Lisa Manning, was attentive, kind, and knowledgeable. She prescribed the correct medication. Five days later with no improvement, I returned with the belief that the ear canal was blocked and the medication was not reaching the infection. This time, the NP, Emily Louis, was rude and dismissive and stated all was fine, despite continued pain symptoms. Today's trip to Mass Eye and Ear ER, two days later, confirmed my suspicion....that the canal was so inflamed that the medication was not reaching the infection and a wick had to be inserted. Unfortunately, this second visit to this urgent care facility was 4 hours, including the wait time, to receive an incorrect diagnosis...and a very unpleasant attitude!"
"The staff was very nice but the doctor was frustrating. I came in with very intense pain in an area where I previously had surgery and I had never experienced that kind of pain since the surgery. I started crying while he examined me because it hurt so bad. He was reluctant to give me an xray and didn't send me home with any care advice. He asked me if I've ever heard of Ibuprofen... He kept telling me there was 'nothing he could prescribe me' as if I was coming in asking for hard drugs. The whole experience was humiliating."
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