Southcoast Health Urgent Care

"I've been to this urgent care a number of times and I've experienced nothing but compassion and concern for my health and well-being. The receptionist was kind upon my arrival and all the medical personnel were extremely caring and thorough. I am sorry to read negative reviews on this page as they don't deserve it. Don't hesitate to go there if you are not feeling well. They do the lab work and xrays right on the spot which is also a plus."

"Would *love* to be able to give this place a big ol’ zero. Came in because I was having some sciatica pain that would get a little better - and then got MUCH worse, to the point I couldn’t function and was starting to worry that my hip was broken or something. Turns out what I actually had was a herniated disc. And as I was walking through the door into the clinic - it slipped more and suddenly the pain was absolutely excruciating. (An MRI later confirmed this.) Everyone there pretty much looked at me like I was… I don’t know, crazy? Absurd? Annoying? Like it was really inconvenient that I had come there? They told me my they didn’t take my insurance, even though I had checked ahead of time and they were in network. And after the fact, I was reimbursed by my insurance. But I still had to pay $150 up front. The doctor that I dealt with was an ok human, friendly and kind - took an X-ray, and sent me home with some meds to help with the inflammation and some muscle relaxers. But every other member of the staff was just, horrible. Zero empathy. Zero kindness. I was in the worst pain of my life, and they made the experience even more agonizing. I had to get an Uber to take me home and had to ask if I could just stay in the exam room and lie on the table until they can because the only slightly comfortable position was lying down and hugging my knee to my chest. I could barely walk for the next several months and still have nerve damage. (Oh and no one even suggested that it might be a herniated disc, or that I should see about seeing a spine specialist or getting an MRI.) So yeah - this is not the place you want to go if you need any kind of healthcare."

"I find the doctors, nurses, specialists etc here are really thorough and seem to diagnose well. The receptionist, however, is terrifyingly miserable and rude. Impatient, condescending, rolls her eyes, ignores you when you walk in….I could go on and on. I was scrolling through the reviews before I wrote this and saw that many have complained about her- sooooo, why is she still there?!?! She should not be working with the public, especially those who are in an “urgent care” facility-meaning they aren’t there by choice."

"Great walk-in service with friendly staff. Wait times are displayed and accurate. Front desk help is courteous and respectful of your needs. Doctors and nurses move quickly and efficiently. Establishment is very clean."