CVS 1735 Massachusetts Avenue, Lexington, MA 02420

"This is *not* the "best" CVS--and it can actually be quite terrible, service-wise--particularly at the pharmacy. Today, at the pharmacy, not only was a prescription I'd called in that was supposed to be ready at 10:15 not ready at 1 pm, the clerk who helped me was patronizing, asking for information I gave her (clearly) over & over & then telling me how to give it to her once she found it online. She was even ruder to the customers waiting while I waited (much longer than I was told, even beyond the initial delay) for my prescription. Some customer service training is DEFINITELY needed. The people at the front counter are usually ok--it's really the pharmacy that's an issue. As a result of today's experience, I'm going to move the prescription I was having refilled to a DIFFERENT pharmacy, and not a CVS either."

"Jenny on pharmacy, she is amazing very fast and efficient. very very busy line and she was helping everyone under stress she is a champion everyone look stress because of how busy it was and she remained calm offering the best service. Jenny is the kond of employee I would love to keep in my company as she is an asset. visited store 10-4-23 at 12:45pm"

"Worst service ever. Every time I get a prescription at this pharmacy they say they don’t have and after calling the doctor and having the runaround they say sorry it was here but was not processed yet."

"Drug store in Lexington center. Busy pharmacy. Get your vaccines here. Metered parking around back. Historical society maintains a rotating display of town history in the windows. Get your vitamins and go next door for a coffee."

"at the pharmacy, they do not have the best customer service but its reasonable because they are short staffed and are working around the pharmacy since people do not want to work. they have long lines with 2-3 workers while also doing the other tasks, so its understandable why sometimes they will not pick up. But I get why some people grow impatient if they are in a rush."