Bank of America Financial Center 100 Federal Street, Boston, MA 02110

"Very good customer service at this location every time I have been there, this is everything a bank should be. The manager specialist Ajna Anjeliu is very professional, kind, welcoming and very helpful person. I’m very impressed!"

"I paid my homeowners insurance at loan closing for the house we purchased. The title company sent the check to the insurance company. The insurance company says they never got the money. The check was deposited/cashed at Bank of America and no one there will answer the phone to tell me what happened to my money. Such bad service, customer or not. (it won't let me post zero stars, so . . .)"

"I could tell the vibe once I approached the teller, so unwelcoming and negative from the beginning. I explained that I had call the day before needing information in regards of cashing checks. I had a check to cash that was Bank of America issued, but that I did not have an account with them, I gave all the details necessary to my situation and the person on the phone instructed all the documents I will need for this transaction. I went in person today and I was not able to cash my check, that was not the only issue, they were very room and argumentative, I told them they should train their people better to give customers accurate answers, but they got all defensive and non professional, this reminds me why I am not a Bank of America customer. I walked over to my back and was able to deposit my check, and they clearly told me there was nothing wrong with my Check and there was no reason Bank of America couldn’t cash it. Hypocrites."

"Thanks to Gabe the relationship manager and the lady at the currency exchange counter, I got my business done satisfactorily. They were proficient, helpful, and friendly. The other staff also gave me the same feeling of efficiency and friendliness."