Trustco Bank

"Penny was very rude and was laughing at charging me overdraft fees even though I never signed up to opt in I asked why it doesn’t decline the charges if the funds aren’t there and they couldn’t give an answer would not refund me fees and laughed at me…I went in to close my account and they told me they couldn’t and I would have to come back because of pending charges the people that work there seem to not know what they are doing trustco is a terrible bank to deal with and they never give loans…good for nothing bank better off putting your money under your pillow it will probably be safer there than their bank"

"A terrible experience to say the least. The ONLY reason i opened an acct with Trustco was the ads i hear all day on Talk 1300, and how they are the bank that NYers use who also move/live in FL. I opened an acct online, and of course it didnt work correctly. It took 4 separate in-person branch visits to get my wife a debit card that was requested when the acct was opened online. I should have just cut my losses at that point...... Again, given their radio ads about FL and mortgages, we applied for a mortgage. Denied. So far in this process Trustco has been the only lender who has declined us; several other lenders reached out to us and are more then willing to work with us. The customer service and attitude toward the customer is some of the worst i have seen in any sort of business. It almost like they go out of their way to be difficult. i never thought i could get this angry banking. We closed the account and moved on elsewhere, where things seem to go much more smoothly and as expected."

"Rough location for parking and ATM safety. Both ATMS are outside, one directly in front of a row of parked cars in a heavy traffic area. ATM will say "remove debit card" after a second or two, this is not how chip card works so immediately after removing ATM card it says "enter card do not remove". Obviously their tech needs work. You cannot deposit cash via an ATM and receive a receipt or updated balance, the ATM gives you an envelope and then you wait for someone to physically process the transaction. I also found my account suddenly closed because of "low activity". Ok Trustco whatever."

"This bank has gone downhill since new management took over(think her name starts with a K). The employees are less personable, the bank itself looks dingy and the mood is miserable. I closed up and went to the other bank just down the road that also starts with a "t" and am much happier."

"Trustco is where I trust all of my banking needs. I have been using them for years and never had a problem. The staff at this location are super friendly and always are bright and cheerful when I come in. They talk to me and ask me how my day is, they are always super welcoming. As for the banking... no complaints. They process my transactions quick and painlessly.. I even stopped in a few times for some other things like applying for a personal line of credit and what not - all very great experiences. Totally recommend Trustco Bank and specifically this location rocks! Keep it up staff!"