LaserShip

"Gesh where do I start. This company is absolutely horrible. Laser ship/ontrac. And any company that works with this company is trying to save on cost. My package stated that it was delivered and it was actually and still is in their Woburn location distribution center and one of their employees marked it as delivered to another city. I’ve been texting their no help only there for a paycheck employees multiple times and they have no clue what is going on. No one is trying to figure out anything. They suggest I call the sender and see what they can do. But this dumb company already knows that once it’s marked delivered it’s out of the senders hands. And from the looks of it I don’t see this company lasting if this is the way you handle business. Basically one of the employees didn’t want to do thier job correctly. May as well took the package. Worst than a porch thief."

"Email of "delivery" yesterday at 5:57pm. Nope, no package and no activity on my cameras either so there was no delivery. Absolute joke, you cannot call them. You're stuck with a text chat which is groundhog day. 48 hour "investigation" for them to look into and of course they cannot provide any photo of the delivery. Of course not! They didn't deliver it!!! I guess an employees spouse or GF is enjoying my purchase."

"Showed delivered but no package. Their attitude is as if it is the problem of our side. Well, they didn’t say that, but they didn’t show any responsible response. They are like: “we checked and it showed delivered. So please check the package around neighbors. Bye bye.”They don’t even have the picture showing delivered package. How do they prove that they deliver to the right place? Usually this kind of thing the delivery company will just issue refund but they do not."

"absolutely awful experience with them. extremely slow "delivery" only to be told my package is coming day after day, then to suddenly be told they delivered my package 4 days earlier (did not happen at all). contacted the seller who was given a delivery date of 3 days earlier. extremely shady, avoid at all costs. thankfully i was buying from a larger retailer who gave me a refund easily but i would be extremely wary"

"Fortunately I was able to receive my order through the landlord. I live in an apartment building with multiple other buildings housing other apartments. Each have their own mail rooms. My package was left exposed outside of a mail room at the back end of another building. Because my landlord was in the process of posting notices to other buildings, she came across my package and delivered it to me. How do the drivers not know where to place the package and ensure that it properly arrives at its destination? This is a similar experience I've experienced when ordering from Shien. I don't know if they use the same company, but their drivers have done literally the same exact thing. Left a package outside the back of the same building, but this time on the road. Took a picture, and within the hour of checking it was gone. If it isn't UPS, FedEx, and heck even USPS. It seems like companies like LaserShip have no accountability on ensuring the safety of their customer's packages. Now I'm hoping that I am able to receive my next package without issue, but I'm also highly skeptical the driver will do their job right."