Optima Shipping

"Do not trust this business. Their drivers inform friends of expensive packages and have them follow behind trucks and steal deliveries. Shady business. Never had a package stolen in 25 years. First time with optima took less than 20 minutes for 1000$ package to disappear."

"Used their service twice. First time delivered on time. Second time the shipper did not include my apt number in the address. Called Optima at 7 am and received a call back quickly. Under 1 min got my problem solved and even asked how I would like the package to be delivered. Definitely not as terrible as other reviewers stated here."

"Ordered a package from Zara. I received the email stating it was delivered. It was nowhere in sight. Two customer service reps insisted that it was delivered, but I suspected it must've been misdelivered. The second rep I spoke to sent a photo of the package. I was able to trace it by going from one building to another in my condo complex until I found it at the WRONG address. Delivery drivers need to pay close attention to clearly marked labels!"

"***Update after speaking with Chris at Optima -- Changing my rating from 1 star to 3 stars, read below*** I called Optima today to understand what happened to my package. After reading the reviews, I was driving myself crazy looking all over my property for a package that might have gotten thrown out a car window. Like literally looking in the woods and behind bushes. Today I spoke with Chris and he informed me that Optima doesn't service my area anymore and my package was returned to Zara. Chris was pleasant and informative and therefore I am increasing the rating from 1 star to 3. Not higher because it would have been nice to know what was going on and not have my package show as delivered when it clearly wasn't, and saved me from a weekslong scavenger hunt. ‐-------‐----------------------------------- I placed an order with Zara and they use this horrible company as a courier service for last mile delivery. My delivery date came and went and for several days the tracking said the package was out for delivery and the package wouldn't arrive. Last week I called and spoke to someone who assured me the courier was picking up the package that day and would deliver before 5p. Nothing. A week later, the package is showing as delivered, I still haven't received anything. Based on the other reviews here, the couriers are either stealing the packages or dumping them somewhere and claiming to have delivered. I am so disappointed in Zara for continuing to accept this behavior from a logistics partner and for merely opening a case and not refunding my purchase!"

"Ordered from Target and was informed that my package would be delivered within 2 days by Optima Shipping. I've never heard of them before and curiously checked them out online. The number of negative reviews left me apprehensive - I was sure they were either going to steal my package or toss it on my roof. Thankfully, I received my package on time, kindly left on my doorstep as usual. Five stars from me - looks like nobody was looking to swipe my $1.99 Sinful Colors Nail Polish in "Go, Go Girl Red"."