The UPS Store

"The manager, Dani, is a true hustler! I’ve seen her balance multiple customers at a time, with a long line and impatient customers. She provides a great customer experience and works her butt off! I always enjoy the staff at this location, and appreciate the help. Thank you!"

"The people working here are genuinely positive and kind. I'm happy to be able to depend on them. I had to get something notarized for a death and it was quick and inexpensive. Also have shipped multiple items, including a laptop was nervous about. The woman on duty made sure to show me the box and explain how it was virtually impossible for anything to shift around because of the innovative design."

"worked here for about 3 months, at first it was great i really enjoyed my job but as time went on i noticed a lot of things that i did not agree with. Danielle Grenier/Harling aka the general manger for store 7011in salem is by far the worst management i have ever dealt with. i knew she didn’t like me, my other co workers told me. i was also informed that she feels like she’s in competition when it comes to working with other females because she wants to be better than them. hence as to why now her staff is strictly men. Dani was very cool in the beginning until i noticed she decided to get comfortable. she would always cut me off in the middle of helping customers which made it seem like i didn’t know how to do my job. she would embarass me infront of customers again making it seem like i didn’t know my job or what i was talking about. the 7011 store is absolutely disgusting in the back office, she leaves her trash everywhere all day long and then expects the night crew to clean up after her, then complains about it the next day. she complains about how she’s so busy everyday but will literally sit on her phone for hours and not even get any work done and expected her associates to do everything. EVERYTHING. working there i did everything while she sat in the back office and played on her phone.to helping customers, sorting mail, checking in packages and putting them away, cleaning up, restocking & the only time she would come help is if an associate asked her. but then she wonders why she runs through so many staff a year. she fired me because my grandmother had passed away and i called out to help my father and my family clean out her apt. she asked me for “proof” which i for one think is so unprofessional. she wanted me to show her an obituary card or something stating that my grandmother wasn’t alive anymore. i showed her the proof and she still fired me. she fired me 2 days after she passed away, i guess she doesn’t know what bereavement is either. i also have a lot of health problems that she was aware of and i always offered to bring in doctors notes & she would always tell me it’s okay that i didn’t need them and then i get fired of unexcused absence. dani would always get mad or upset when customers would greet me and not her, same thing with the owner mark. he would greet everyone else except for her. another thing with dani is she loves to tell company business and policy to customers. she tells customers about how much the place makes, how much she sells things for, monthly goals, what she makes wagerly. what the company makes ect ect just extremely unprofessional. she also doesn’t know how to take criticism. she would cry for absolutely everything. all in all i don’t believe she is fit to be a manager. she doesn’t know how to manage a store. she fell in love with a guy that use to work there and forced him to quit so they could be together. any given chance she has she runs out the door mid shift to go be around him. but then will complain about how much work needs to get done but will leave early to go hang out with him (i know these things because we are girls and we use to talk alot) when i got fired she has hired someone else. she made me work the day before she fired me on purpose because she didn’t want to work alone (because she doesn’t know how to schedule properly) and then once the new hire came in and her other associate she fired me. even the knew associate noticed a lot in the blink of an eye. dani picks and chooses which customers she wants to help or be nice to. i’ve seen her numerous times be rude to customers especially the homeless ones that would just simply ask for help. all in all she’s a terrible manager and doesn’t know how to run a place. there’s more to it like i said in the 3 months that i’ve worked there. but these are just some of the main things i wanted to touch base on with other customers/business owners."

"I came to the store on Halloween to have my broom shipped. They were all so very nice. I couldn’t find my tracking slip when I got home so I called and spoke with Danni. She was very helpful and was able to tell me where my broom was. It was so nice talking to someone who was friendly, knowledgeable and eager to help. She is an asset to your company."

"I recently moved to Salem and got a mailbox at the UPS Store. Danni the manager signed me up and she’s really the best thing about the store. Super helpful, gracious and always has a hello for you when you walk in. The other employees are good and pretty friendly but Danni is the most knowledgeable about the services that the store offers. I do think the stores computer system can be a bit slow but that’s usually not a big deal. Highly recommended."