Quest Diagnostics

"Just be aware that the number on Google is incorrect for this space and they can't seem to figure out how to update their website for some reason when I showed up and asked why I could not call the office they said Google is unreliable and here's a sheet of paper with our phone number on it how am I supposed to know your phone number if I don't come get it pathetic for a large company that handles such a serious thing they're awfully nonchalant about their own information."

"Usually when I go they have one person that does it all. They should get another room or 2 open so they can get people out quick. Never have available walk ins anymore. Other then that it could be worse. Very nice hard working people"

"I would rather get my teeth pulled than deal with the inconsiderate inconvenience they put me through. Then turned around and told me I have 4 min to piss. After making me wait hours. They could have seen me prior to my appointment I told them I was on call and would wait in between. And they pretty much told me they really couldn’t do that. I’m a nurse and they treated me like I was on Parol and committed a crime. The tech was a robot and rude and snarky. I would have been better off dealing with a robot. Poor customer service. They do not treat you like a person. Exactly what I expect from a place in Massachusetts rudeness and lack of consideration. I guess she has to feel important and have some sort of control"

"Horrible customer service, absolutely horrible. Good luck getting a person on the phone to answer questions about the tests your having done. No PERSON in the office to ask. All service is done remotely until your appointment. There is no way to know how to prepare for your test until you are physically there....if you didn't fast...make another appointment. The people there don't even know how the system works. One person told me that to drop off a sample, you don't need an appointment, you can over-ride the kiosk. Not true! When i knocked on the door to explain the confusion to an employee, she was rude, referring me back to the kiosk, saying she knows of no overide and she can't do anything "because she just walked in the door and doesn't know what is going on". I cannot stress how rude she was. To top it all off- sure, make an appointment but don't expect to be seen earlier than 20 minutes AFTER your scheduled appointment. The customer sevice phone number posted on one of the reviews below was of no help. This place has taken customer service to a new low."

"Be very careful as an elderly person coming here. There is no step before the door but then you have to step up into the building when you go through the door. I was not aware of this and tripped and fell entering the building. There was no sign indicating the step. I witnessed the gentleman behind me with mobility issues holding onto the doorframe and he almost lost his balance stepping up into the building because there is no railing. There is a seperate handicap accessible entrance on the side of the building buil it doesn't enter into the waiting room and I would be surprised if anyone realized they would need that entrance until it is to late. They should save themselves a lawsuit and patient injury and get a step with a railing before the door."