Quest Diagnostics

"I've noticed a significant improvement in their service. Scheduling my appointment through the app, I was promptly attended to. Unlike my previous experience where the phlebotomist struggled, this time the new technician skillfully accessed my vein without any discomfort. It's a positive change, and I'm pleased with the improved service. I will definitely consider using them again."

"THEY'VE TURNED IT AROUND! I read the numerous negative reviews about Quest Lab in Homeport but went to it anyway bc it's close to me. Online there was a very efficient looking appt making process, but I chose against making an appt. I walked in at 11, checked in at the easy-to-use kiosk, and only had a half hour wait. The tv screen listed my appt, it's time, & how many appts were ahead of me. I was assigned an appt & only had to wait 30 minutes. (There was also an option for me to leave & be contacted when my appt slot was ready.) I was called for my appt promptly on time. HEIDI was my phlebotomist & WAS EXCELLENT! I didn't feel the needle prick and I don't even have a bruise or blemish where she stuck me. I don't believe anyone can say anything negative about that Lab anymore. Highly recommend it!!"

"I went to have blood drawn. I’m not an easy stick but one lady stuck me twice in the hand. The other lady stuck me four times. 4 th time she got me. She left the needle in and without holding it she went and got cloth to put on wound. I am in pain 3 weeks later with four big dark bruises looking like a junkie. I’ll never ever go there again. They suck! If I could post pics I would, you wouldn’t believe it. My psoriasis had a major flare and still is after 3 weeks. This place needs a real phlebotomist badly. Sorry but the truth"

"This place is HORRIBLE! Never going back. Actually I walked out after waiting an hr. And i made appointment was fasting didn't do the ridiculous check in process right . Put me on standby waited another 20 minutes The staff could have taken me. There was 4 of them on . Drove to Mashpee in and out she was wonderful where I will go for now on ."

"I want to make it clear that this isn't against the staff at this location. Quest is a corporate pig that would of sent me away for a unpaid bill . The reason for the unpaid bill is due to them over charging me . It took almost a year to be refunded but only because I got my bank involved. I needed blood work for a medication I really need. Was going to be sent away if it wasn't paid . I will never do business here and hope this company folds. These places help themselves to your insurance and still bill you. Corporate greed !!!! It's about money not patient care."