Staples

"These five stars are specifically for Keith in the print department. Genuinely helpful & cheerful dude with a good attitude. Made my experience better than expected with his help — with people like him at the helm, FedEx print centers had better watch out for the competition... Better hours at Staples too"

"What’s going on over there? The manager seems to be the only person who can get a printing job five correctly and she has limited hours. There are several employees but they are not training to do the basic printing work. This has happened too many times than I can count over at the Bedford Staples. It’s caused me slot of wasted business time. Training is certainly overdue at the Bedford, NH Staples."

"Went to South Willow first but they were out of the item we decided for but the associate there checked nearby stores for us which is what brought us to the Bedford location. We found the item, couldn't find anyone on the floor to help us get it so I went to the register to ask. The cashier told me they were out despite what south willow had said and despite the web site showing inventory. I went back out to the sales floor and finally found someone to help. They seemed annoyed that I asked them to help but went and found the item the cashier said they were out of. I went back through the cashiers line and he didn't acknowledge that he was wrong in any way or that he tried to send away business. Poor service at this location."

"When you go to an office supply store, the experience tends to be anti-climatic. You go in, grab what you need and get out. When I went to Staples, I was looking for a specific pen. I figured I would be pompous to as for the one specific pen I wanted out of the thousands Staples offers. I moved on, grabbed the rest of my items and proceeded to check out. Ilene rang me out and asked if I found everything I needed. I gave a half hearted 'yes' in response. Ilene recognized something was amiss in my body language and further confirmed if I had got all the items I went to the store for. That is when I went for it. I asked for the Pilot G2 1.0mm pens in blue that I could not seem to find anywhere in the store or any other store. She called over her colleague Jon to further assist. They found them online and shipped them to my house the next day. This may seem like a normal transaction to some, however I felt that Ilene and Jon went in to work that day with the expectation that they were going to make sure everyone they interacted with that day was helped. As a consumer, I appreciate that. They went out of their way to make sure that I had the specific pen I wanted."

"I'd give it a 0 stars but system won't let me. I went in and walked through aisles for 10-15 minutes looking for an item. The same clerk walked by me twice, never asking if he could assist. When I caught up with him again, I asked for help to find the item. He said I don't know where it would be, so he used his headset intercom to ask someone else, he got no response. I then witnesed a shift manager walking by, didn't offer help because he was apparently off the clock. I will never set foot in this place again"