Nazarian Jewelers 2 Elm Street, Andover, MA 01810

"I have used them for a number of repairs. Always been super friendly and honest. I like the local feel and customer service. Will use them again. I tried Royal and was treated like garbage there."

"BEWARE. Nazarian jewelers will sell you defective jewelry and steal your money. I own a small business myself so I do not take leaving negative reviews lightly but RUN far from this place to any other reputable jeweler unless you want your sentimental and valuable items lost or stolen. The only reason this place is still in business must be to do with former generations because Steve Nazarian runs this business with no pride or respect for the name or customers. Our story is long but ultimately, I lost stones from my wedding band purchased from them 5 times (in 2 years). I was told after the 3rd time if it happened again they would replace it because it was flawed. The 4th time we went in to have it fixed and also get a new band for my husband. Over the course of an entire year Steve Nazarian lost our order. He told me after 2 mess ups and 6 months the band would be free, so we waited. I made 7-8 trips to pick up the band only to be told it “seems to be misplaced, come back in 2 weeks”. When I finally pressed him after 10+ months of stringing us along he decided “it’s best we go our separate ways”. I was 9 months pregnant when we started this and was therefore VERY patient for months telling them “it’s ok” and being the easiest customer. This is how we were treated. Now I have a wedding band with missing stones for the 5th time (only 2 weeks after the last “fix” because he refused replacement) and we have NO wedding band despite the deposit put down which was stolen."

"RUN AWAY! Do not use this jeweler! They had my 86 year old mother's watch for almost 9 months. Kept telling her it would be ready "tomorrow". Gave her a constant run around that they didn't have it, it had been sent out for repair, that is needed adjusting... Then we were told it was back and ready. When my husband went to pick it up today he was told first that it would be ready in 5 minutes, then that the owner wasn't there, then that it would be ready tomorrow... My husband finally told him he wasn't leaving without it. Had a confrontation at the desk, but after 2 hours, he finally left with the watch. So glad we were able to get it back. DO NOT TRUST THEM WITH YOUR PRECIOUS MEMORIES! My late father had given her this watch. It was purchased there, but they are not what they were 20 years ago! RUN!"

"Steve admits losing my family heirloom diamond engagement ring in the store, or so he says, and cannot find the ring even after him and his employees look. He does not return phone calls when he said he will. I do not recommend patronizing this store at all to prevent any undue anguish you and your family will suffer. I will update my review if I ever get my ring back."

"Nazarian Jewelers did a phenomenal job resizing my two watches! I think they're the best jeweler in town. Be sure to stop by and say hi to Steve. He's super friendly and a third generation shop owner! Thanks so much, Steve!"