KAY Jewelers 1245 Worcester Street, Natick, MA 01760

"Customer care and attention from Emidio were outstanding. The manager and him went above and beyond to answer all of my questions, and they were incredibly educated and eager to help me along the way. I strongly recommend this store!"

"Part 1: 0 star if I could. I built a custom wedding ring through kays last year. I wanted a pearl ring, something minimal. They did tell me they wouldn’t recommend a large pearl bc it’s just cemented onto the ring, & not practical for a wedding ring & everyday wear, so I showed them my vision & they felt comfortable proceeding & selling me a small dainty pearl ring, bc it wouldn’t stick out as far as large pearls. This ring took over 6 months for the jeweler to complete. He could not get the CAD right. During this time Kays let me “borrow” a ring. (we bought this ring, and they told us when my ring was made we could return this “borrowed” ring) After over 6 months of waiting to receive my ring, & family asking to see this ring, I finally picked it up, & give the ring back that I “borrowed” for 6 months. No less than 2 weeks having this ring a couple pearls popped out. So i sent it back. Not 1 time, not 2, NOT 3…5 or 6 times. Around the second or third time sending it back, I asked if they still had the same ring I “borrowed” because I was left with no ring on my finger & thought I would just purchase the one I “borrowed” bc every two weeks I was sending my new ring back. They first told me they didn’t have the ring, then I looked in the cases & found the exact same ring I not only “borrowed” for 6 months but WORE EVERYDAY….In the case, full price. Fast forward…My patients finally runs out & I ask them for a refund. Explaining I was unsatisfied with the service & quality of KAYS is a true understatement. They tell me they can not refund a custom piece. This was very frustrating because it wasn’t that I hated the ring, I loved the ring, however the quality/ jeweler, malfunctions of the practicality of this ting turned me off. The store manager KELLY, offered me options & made it very clear I could not return this ring, I could only exchange it. I was still not happy with this bc I dont want to deal with a company like this, at this point. So I chose to exchange it and pick out a wedding ring from the case, due to not having many options. During this process, Kelly then tells us she cant find our warranty in the system. Along with telling us the system only shows we paid $1100 for this custom ring.. My husband & I were certain we had a warranty and most definitely paid way more than that for the ring. My husband had to go through his bank statements to prove how much we paid for the ring….turns out she finally found it in the system…But it wasn’t under our account."

"Susanne is amazing, she assisted us, we were looking for our wedding rings, she was detail oriented, we really felt blessed to come here and have her assist us"

"I came in to the Natick Kay jewelers store and bought an eagle pendant with a chain 2 weeks ago and I love how it looks. Destiny is such an asset to your store and really knows her knowledge on jewelry. She invited me to a Dana Augustine event where I left with a green sapphire loose stone as well. It is always a pleasure to come in to the Natick location just to chat with destiny as well."

"I recently visited this location... and had such a positive experience. I worked directly with a woman named Kelly she showed me all my options and was so informative! I didn't really know what I was looking for while shopping for a gift... She asked all the right questions to help me figure out what they would wear the most! I had to leave a review... after seeing them light up with joy when receiving their gift today! It brought me so much happiness! Thank you Kays :)"