Don Allen Ford Nantucket 24 Polpis Road, Nantucket, MA 02554

"Great place. Fair honest and always very helpful."

"Most honest and fair dealer I've ever dealt with, no lie. Paid very fair value for my trade, didn't give me any hassle for using my own financing and sold me a new for a great price. It was 100% worth the ferry trip over. Would definitely do business again."

"Don Allen does NOT do After Market Factory Warranties. Do not bother, they will not do them. You have to pay for services out of pocket and go thru the claim process yourself. If you are sold a warranty from an off-island dealership and you are told that Don Allen will honor the warranty, they will not. Apparently, it’s too much time and paperwork and they absolutely refuse to have anything to do with them."

"I brought my Ram 2500 with only 12,000 miles on it for a failure in the rear load floor hinges. And a trim ring for the under seat LED. They quoted me almost $1000. And told me they would not honor the warranty or service contact. The parts are available directly from mopar. The floor was $252. And the trim ring was $11… that’s a lot of labor for 6 screws and a snap on trim ring. When I mentioned the part cost the service representatives straight out laughed out loud at me. And said fix it myself then. I asked for a manager to contact me…nothing. So I refused service and went to pick up the truck. They charged me $70 for diagnostic. Basically I got ripped off from this “Certified “ Ram dealership. I was about to spend $50-60,000 on a dump truck. Not now. This place caters only to the rich and to Jeep rental companies. Steer clear. They will steal your money next."

"Went in to get an alignment. Took 3 tries for them to get it right. The technicians were complaining about having to redo it, and telling the service desk to never book in a Toyota again, all while I’m sitting 5 feet away. The technicians were extremely rude, and don’t do good work. The girls at the service desks up front could not have been any nicer. Would’ve been a 1 star review, but Lindsay at the service desk made it all happen. 10/10 for the service desk team."