Sullivan Tire & Auto Service 263 Beacon Street, Somerville, MA 02143

"I took my car here because my lug nuts were loose. I stopped by without an appointment, someone walked out to my car, immediately started fixing it, advised on future service I should consider but did not pressure me to do it that day or even with them. Then they charged me nothing for the service. Very seamless and much appreciated service"

"Andrew is super helpful and very transparent about costs and prioritizing maintenance! I appreciated his working with me to decide which (out of a lot of costly work my car will soon need) repairs should be taken care of when. I do also appreciate that Sullivan always consults me before undertaking any particular fix, and notifies me of near-future maintenance needs without pushing me to get everything done at once. Plus, they offer a lot of small and helpful add-on services for free and always have deals and coupons available. My only gripe is that none of their MA locations do state inspections--if they did, I'd probably never go to another auto shop!"

"I brought my car in for an oil change, tire rotation, and to get new wiper blades put on. The service I received was courteous, thorough and efficient. I'm not surprised though as Sullivan Tire locations have always done right by me. Thank you for the great service and attention. I appreciate it."

"Great customer service . It's a medium size chain, but still had the "invested employees "feeling . I had to do a purchase / return, over couple days. Employees made it a painless process. They only do standard repairs no unusual stuff. They are busy. Appts are 2-5 days out"

"Really great experience. Usually anything to do with the car is just dreadful, but they were truly pleasant to deal with. I had a tire blowout and needed it replaced. They let me drop off the wheel and had the tire on when I came to pick it up. They even carried the flat tire out of my car and into the store when I dropped it off and of course put the new one on when I came to pick it up. They were helpful, honest, and friendly. The price was $50 less than at the dealer. They are easy to reach on the phone, and their waiting room is by far the cleanest and best air-conditioned I’ve experienced at a car place. Highly recommend."