Ace Service Co Inc

"Two stars for picking up the phone promptly. Called on a Thursday around a crucial piece of equipment, was told three things. 1. Service under warranty would be faster than service not under warranty. 2. They would call the mfg and validate our warranty status. 3. They would call us the next day to make an appointment, but we should assume it would be middle of next week. Four days later, I hadn't heard back. So I called. They told me three things: 1. Service under warranty was no faster than service not under warranty. 2. They would not call the mfg and validate warranty status for us. 3. They could not give us an appointment, but it would like be a week-and-a-half."

"The only company who promptly returned my emergency weekend call and arrived on site within an hour. I was very skeptical using them based on low reviews but Ace proved themselves very professional, reliable and repaired my commercial oven as fast as they could. In my view their service deserves 4 stars and I will absolutely use them again."

"I see I'm not alone in the negative experiences I've had with Ace. Ace's lack of professionalism, customer service, transparency, punctuality, and competence is unbelievable. How are these people in business? Oh that's right, they part of PT Holdings, a huge company that operates in the US, Canada, and Europe. That's why Ace could care less about how they treat customers. They'll make you wait, overcharge you, charge you for work they don't do, and give you and attitude while doing so. Stay away, use a local company!"

"I called this company to come out to look at our commercial dishwasher which is in need of repair. The amount of money they want to charge to travel from their location Needham to Walpole (11 miles) was $70. An hourly rate from the time they leave the shop in addition to a standard $125. And that was just to leave the shop and more charges after that. Before they walk into your place $200. No thank you. Outrageous costs-"

"My service was cancelled an hour before the scheduled time. The technician came the day after. We had an appointment at 9am. Both the technician and I were on time for the appointment. After 20mins of checking the equipments, I was told that he needed to order parts for one of the equipments and he would send me the quote on the second equipment. The technician sat in the car for a while after I waved goodbye to him. And I got a charge for 2 hours. The company is 10mins drive from my store. :)."