Geek Squad

"Brought my computer in because I had an error for the pump fan, I told them this and they insisted they had to do a $100 diagnostics test on my computer. Came back a week later for them to tell me it was a motherboard issue and I'd have to get it replaced. I just left with it instead. I decided to send it somewhere else and what do you know it was just a pump fan. 80 dollar fix instead of them replacing the whole motherboard, which would have fixed nothing. I've heard horror stories about geek squad and I'm glad I listened to my gut and left. AVOID AT ALL COSTS"

"My Samsung s21+ had a faulty LCD screen and I was sent a warranty replacement phone, but I did not back up my photos... I was devastated and money's tight right now so I was desperately trying to avoid a screen replacement. I did my homework, made an appt and when I went in, Lee helped me right away. He troubleshot with me for over an hour, trying different ways to get my phone to unlock and we ultimately figured it out after almost an hour and a half. He backed ALL my photos up to a USB that I purchased in store (a great price, by the way!) and helped me avoid a pricey screen replacement for my already warrantied device. I cannot thank Lee enough and his colleagues Zak and Chris (I believe was his name!). Everybody was super helpful, very patient and understanding. I could not be happier! Thank you, Geek Squad and Lee! You guys truly saved the day!!"

"Made an appointment for an iPhone screen placement. Was checked in promptly and my phone was ready within two hours. Easy drop off and pick up. Another Best Buy location had told me they couldn’t do it because they didn’t have any techs trained for my phone (a phone call before I drove to the appt would have been nice). But I quickly made an appointment with this location and they got me right in!"

"Do not ever call and speak to the outsourced geek squad. I was sure attempting to resolve and issue, and asked for a supervisor on 2 different occasions. One time the chat was disconnected, the other I was lied to and then hung up on. I had to go to the store to attempt to resolve anything. On each trip to the store I was given a different answer. In addition, if you are not given the unlisted phone number and extending, you will never get a hold of someone at a store"

"Geek squad in the North Attleboro Best Buy literally saved me so much money and hassle! I bought my PC at the Galleria Best Buy in Cambridge, MA and since the first night the speaker and sound system were crackling and making a squeaking sound. I brought it back to the best buy i bought it from and they were unable to fix it. Then i brought it to North Attleboro and after it being sent to the manufacturer twice, they decided to refund me and help me choose a new/functioning laptop. They helped me through the whole process of deciding on a new laptop and were very delightful when I asked questions. On top of this, i didn't even have an appointment when I went in and they still fit me and fixed my issue. I am so satisfied. I only wish I got the names of the team members, although I am sure they are all wonderful."