R.B. Queern & Co., Inc.

"New system installed, great crew and outstanding workmanship"

"BUYER BEWARE. I don’t write unfavorable reviews without very good reason. I called Queern in May before memorial day to have them come out and make sure my HTP wall hung boiler was working properly as I felt I might be running out of hot water. The technician checked it out and told me that it’s working but it was installed backwards. He recommended I take the whole thing apart and install it properly but for now it was working. The charge was $175. One month later I came home from a trip and I had no hot water. I called them back they came back out, a different technician this time, and he spent about an hour or so, and told me the Venturi valve might need to be replaced, but that he was uncertain and another technician needed to come out and double check his work. The fee was another $175 Two days later, another technician came out, and spent three hours and told me I needed a new gas valve. They wanted to charge me another $410 just to diagnose what they felt was the issue. None of this money would be applied towards the repair, I called and said you’re charging me repeatedly and all you’re doing is looking at it and no one seems to be on the same page. So they deducted $175. I’m now into them for $595 and nothing is fixed. They called me back a few days later with price for the gas valve and labor and it was going to be another $626-$836. I asked them to hold off while I thought about it. I am now two weeks into showering at a friends house. I decided to call another plumber, off island, he came out turn the furnace on, and it worked. It makes a bit of a rumbling sound when it’s firing up but it works. I asked the new Plumber if it was installed backwards and he said no it was not. It needs to be blown out, the tube or pipe cleared out but it works. People, be very careful with Queern."

"I called R.B.Queern to come out to my house to tune-up my central AC system. My experience with them was both positive and negative. My rating is really 3.5 stars, but I am unable to leave a half-star on Google reviews. The PROS: The technicians were professional and friendly. During the 2 hours they worked, they were efficient and did not waste time. Because they charge by the hour ($165 per hour), this is important. The techs found an error in how the AC unit was installed, and they were able to fix it that day. Their fix prevented a big problem of water leaking into my ceiling. Also, when I reviewed the work order, I do not think I was over-charged for the parts they needed to fix my unit; the prices I was charged for the PVC parts seemed reasonable. The CONS: I was never told when I booked the appointment (as a new client) that they charge the travel time from when the tech leaves the previous job and drives to my house. As a result, I was charged $82.50 (30 min) for the tech to drive to my house from the previous job. This is an excessive charge. I understand that gasoline costs money, but to charge $165 per hour for travel time is too much. If they charged something like $30 per hour for travel time, that would be reasonable, and I would be leaving a 5 star review."

"Everything about the process of ordering and installing mini splits went smoothly. They were very helpful in determining what type of system to buy, and where to put all the units. Installers were hard working, showed up on time, and explained what they were doing. Installation was completed in less time than anticipated. I’m happy with every aspect of the project."

"Great service, they picked up the phone on Christmas Day, and came to fix my furnace within 20 minutes, I had a recurring issue and they came right away each and every time. I never was left without heat. I will only do business with them here on out. The service technician was also very informative and walked me through their whole problem solving techniques. There were friendly and very knowledgeable"