Balise Kia Service 635 Riverdale Street, West Springfield, MA 01089

"I recently bought a Kia, after having had Audi's for many years. So far I'm enjoying my Sportage Hybrid. But because I was unfamiliar with this type of car, I had a "few" questions. EVERY time I've stopped in, I have been seen immediately and been treated incredibly well. Today my car had its first oil change, etc....once again Gary, Ashley and Kesha were wonderful. I always want explanations for everything, and they answer and explain patiently and in detail. They make me glad I bought a KIA!!"

"Very professional. Quick service"

"Service was prompt. Work was done well."

"Got a good deal from this dealership . Hopefully everything is square business!"

"The worst!! I was on the market for a new Telluride and went to the dealership and ordered a new one. I put a five hundred dollar deposit down to hold the deal until the car came in. Well that was in October. So November, December go by and no car. So I find a Palisade from a sister store and purchase that in the first week of January. I call down and ask for my deposit back and I am still to this day February 20th waiting for my money. They have come up with multiple excuses why they can't mail me a check. I am so glad that I didn't spend forty thousand dollars with them because if they can't return a deposit how could they ever take care of me and any issue I might have with a new car. Who knows I could have paid for a new car and never got it. Just saying that I feel like I was taken advantage of. In the end I still have not received my deposit back. On another note I had a deposit on a Palisade from Country Hyundai in Northampton and when I purchased my car from another dealer I called them to get my deposit back and they said they would get the check out to me. So I was in the area a week later and stopped in and asked if I could get the check at that point. The manager went out back and in ten minutes came out with a check. He thanked me for giving the dealership a shot to earn my business and said next time your in the market for a new car please come see us. Now to me that is the type of business I want to work with. They didn't sell me a car but they definitely earned my business in the future. Balise Kia West Springfield not so much."