Fireplace Outlet, Inc.

"Staff was extremely helpful. He presented the different options available to me to fix my stove. His honesty allowed me to get the best price for what I needed to fix my stove"

"Bought a pellet stove for an anniversary present for an ok price, installers arrived an hour late and stove arrived dented. Did not help our day. But when the new panel arrived it was also dented and to this day doesn't sit properly. I was compensated with a 15.00 dollars off a delivery charge on over priced pellets. Never returned after the insults"

"Shawn was extremely helpful. We bought a house with a pellet stove I knew nothing about them. He didn't sell the brand I have , but he took the time to look up the information to make sure he was giving me as accurate information as he could. I will do business with him again"

"I purchased an HP22 pellet stove locally to support local business and was very surprised when I had issues with the stove that I had no support at all. Jason came out once to assist me and said to call if it did not work. Well it did not work and I called about 5 different times and he ignored my calls. Would not recommend them ever. I want to add that the stove was new and issues from day one."

"have bought pellets here for years, purchased a pellet stove from them, and Ordered 2 TONS of pellets from Jason last June, still have not received them. Tried cancelling my order to get a refund since I had to buy them from East coast....Got the run around for 2 weeks, no one returned my calls, no one returned my messages. I had to dispute the charges with my credit card company in order to get the money returned, and only then did we receive a call back. Shawn is one if the rudest people I have ever had the displeasure of dealing with, he speaks to the customers with such ignorance, he is condescending, demeaning, he clearly says what you want to hear to shut you up and get you off the phone, and then accuses you, the customer of lying about the conversation you previously had with him Jason if you read this review if this is the kind person you want as the face of your business I would anticipate more customers leaving bad reviews, and never returning to your store. The only thing I can think for his behavior to be tolerated is that he is some sort of a family member, which is the reason you to allow him to treat your customers this way. Also when someone pre pays for 2 tons of pellets perhaps order them in a timely manner so they get the merchandise they paid for, there is no real shortages any where else around the area so not sure why you are having such a difficult time? Only giving the store a 1 star because 0 stars was not an option."