Key Collision of Rochester

"These folks are wonderful! The work was top notch - the paint was matched perfectly. Even though it wasn't ready when expected due to circumstances beyond their control, they kept me informed and were very friendly. This is the 2nd time we've had them work on our vehicle and I highly recommend them."

"Not a good experience this time with an insurance claim for accident repair. They have done well in the past with easier non-insurance repairs. Car dropped off on 12/12. Found out it was totaled on 1/9 a month later after several calls to both the shop and insurance. The repair quote after their "tear down" was more than double the initial quote and I never really got a clear explanation why. It was a dent to a rear door. No broken glass and it could still be driven. It took them another 2 weeks to issue the manual refund check to insurance for the initial amount paid out. I am still waiting for that to get to the insurance company so I can get paid. I had to do all the follow up. They never reached out to me with updates. Lesson learned to not sign over an insurance check to the repair shop until they complete the work!"

"These guys do great work! I inflicted a deep scratch on my new truck and they got me in to have the work completed quickly and had it back to me in just a couple days. It looks great, and when I brought it back the next day to have them address a light scratch I discovered that wasn’t there before I brought it in, they pulled it right back inside and took care of it for me immediately. Very happy with my experience."

"Had 2 front fenders replaced and the driver's side rocker panel repaired on a 2010 Honda Accord. Fenders came out nice, but rocker panel repair still had ripples in the panel. Final charge was almost $200 more than the estimate (not informed of the added charges until pick-up) Communication from the shop was almost non-existent. Had to make several calls to get updates. After delivery found that there was an issue with a turn signal lamp. Appears socket was damaged during job. Looks like they don't bother to do a safety check before releasing a vehicle(?) Time to find another body shop."

"Key Collision was very easy to work with. After bringing ny car to another garage after a minor collision I quickly realized I was not at a business I wanted to work with. Key arranged to tow the vehicle to their shop and handled arrangements with the insurance company. My car now is back in its former state. Laurie was particularly helpful. Thanks! Toby"