On Deck Sports 15 Pacella Park Drive, Randolph, MA 02368

"We ordered new netting during the holidays for our new fieldhouse. Unfortunately, shipping was a little delayed but On Deck stepped up and helped us navigate the process and we could not be happier with the end product. As we grow, we look forward to using On Deck Sports for years to come."

"Buyers beware, this company sells lower quality products at high prices and they provide poor customer service post sale. Their solution to any product failure or issue within a reasonable amount of time is for the customer to purchase a replacement rather than standing behind their products and working with their customers on fair and reasonable solutions. They will also fill your inbox with emails even after unsubscribing, bad vibes all around from this company, I won’t be returning as a customer and have found better options for higher quality versions of the products they sell."

"Poor experience with their online purchasing. Order was never fulfilled after 8 business days. Got excuses from their phone support staff. Eventually took 4 days for them to process the refund. Will not return to this company!"

"I ordered equipment for an indoor cage for our house, including netting and turf. From the first phone call, Matt was extremely helpful in guiding me through the process and selecting the right products for my project. He was patient and responsive over several months as I’ve dealt with delays in constructing the building. After I placed the order, I received frequent emails from On Deck updating me on where the different parts of my order were in the process of fulfillment and shipment - this was incredibly useful. Everything arrived within a few weeks in good order and appears to be high quality. Thanks guys."

"On Deck Sports has a great concept but the execution and follow through is below average. We hired them to build our a dream come true facility for our new start up company featuring girls softball and we did not receive the service expected given their price point. Large deliveries of turf (800 lbs) showed up unexpectedly, wall padding came with no hardware and no heads up from the sales rep that we should anticipate that. The Sales people and Operations staff seem disconnected, they had us measuring walls multiple times, sending pics of the space multiple times and it was hard to get them to actually answer simple questions. We had to negotiate the installation date for months, they would not commit citing they had flexible dates in mind. As a small business owner you have to open the doors and start earning back your upfront investment, ODS didn’t seem to care much about that detail, that’s why I have given them 2 stars."