REI

"I never used to shop at REI due to how far the one in Mass was. I have gone to this location multiple times and their staff, one in particular, is the main reason I will continue to shop here. I struggle when it comes to finding appropriate shoes, and Lonna is the most patient, kind, and helpful person I have ever been helped by. She was able to answer every question I had in detail so I knew exactly what I needed. I never knew about the REI co-op membership, and Lonna is the reason I became a member! I loved how she discussed the perks and benefits, but didn’t push or hound me to sign up. When she said it’s only $30, I was shocked and immediately signed up! Their entire team works flawlessly together and the store is extremely clean. Since my first visit, I always have taken Lonna’s advice when it comes to gear that’s appropriate for me, she truly made my time there a personal experience that I’ve never had at any store!"

"Picked up a roof box we ordered online and an employee helped us install it on our car right then and there. Super helpful! Store was great. Got a lifetime co-op membership for $30 and got a $30 bonus card!"

"As a new hiker, the thought of selecting my first backpack seemed daunting. However thanks to Jeff, who was both friendly and knowledgeable, I (6’7) was able to find a pack that aligned with my future intended use and price range. He not only was patient as many bags didn’t fit but also was able to inform me on the proper way to wear and adjust the pack, along with some of the other features it possessed. Jeff was extremely helpful and honestly just a great guy."

"I can’t believe the reviews complaining about the employees wearing masks and their pronouns. For real take a hike away from me! This is a beautiful store with lots of options for the camping hiking biking everything outdoor enthusiasts and discounts if you become a member. So happy we have this in our community. Paid $30 for lifetime membership and was handed a $30 member bonus store gift card. I think it’s only for a limited time but that’s awesome!"

"Visited the new Rei Co-op on their opening weekend, and wow, it’s like the Disneyland of outdoor gear! Found everything I needed and then some. Best part? The price tags don’t come with a Massachusetts ‘tax-cessory.’ Five stars!"