Eastern Mountain Sports

"Went here to try on a couple shoes, staff was super patient with me as I took forever trying to figure out which boot felt better, continuously asked how it was going and if I needed anything. Didn't purchase anything, not sure her name but 10/10 appreciated the staff. With today's employees that type of service makes you almost feel obliged to buy something, so thank you for caring"

"Went in a couple of days ago to look for women's winter hiking boots. There weren't any, but that wasn't the main issue. While I was looking at the boots, an associate came over and asked if I needed assistance. I told them I was looking for women's winter hiking boots. He picked up a random winter boot (all for style, clearly not something to wear up a mountain) and handed it to me. I said "no thank you, that's not for hiking." He then put it down and just stared at me. I started to move away and he goes "what do you want?!" And I said, again, "winter hiking boots." He just continued to stare blankly at me, so I left."

"The new location is less than half the size of the old location. There's less stuff displayed and shelved. Shoes section is small. Basically nothing for climbing, only some harnesses."

"Outstanding customer service. I've been there before to buy winter gear, and they were very helpful and patient. I went there recently to shop for sleeping bags and pads. The staff was very helpful and patient and went through the pros and cons of the various options. Although the shop is small, they still have a good variety of items with the most popular brands for things like packs, water filters, and other gear."

"Along with a great selection of shoes and boots, this place was the best customer service experience I've ever had! Katherine put a lot of time and effort into helping me find the right shoes. After we tried many different types, brands and sizes I finally found a pair that is going to make a world of difference for walking. There was another associate there whose name I can't remember who was also very helpful and friendly. Great place!"