JEM Motorsports Kawasaki

"Brought in a KX250F in for a water pump seal replacement and general inspection. Wanted to charge me $6000 for an unnecessary engine rebuild. The seal leaked as soon as I fired the bike up after my pregnant wife picked it up from the shop AND it was worse than when I had dropped it off. They also forgot to reinstall the washer behind the water pump impeller. Pump impeller ground itself into the case and almost destroyed itself. Charged me $600 for this hack job that I only brought there because I didn't have time to do it myself and my usual shop (Mainely Action) was too backed up for quick turn around. I ended up ordering all the parts on eBay and fixed their mistakes myself for $200. Owner was super rude when talking to me, it seemed as though he assumed I was a brainless customer with no understanding of this equipment or mechanical aptitude. I would avoid this place at all costs for any repair work you're having done. They are so awful, I did not even call them to try to have this resolved. Really poor communication, sales receipt had issues listed on it that they didn't disclose to me. I have personally worked in this industry for 10+ years and wanted a professional to take care of something so that I didn't need to worry about. I was paying for piece of mind and they did not deliver whatsoever."

"Amazing place. Bought a bike in Boston brand new they had me call Kawasaki age they fixed the issue. Great front counter and amazing techs. This is by far the best shop I’ve been to. Thanks guys"

"I had a great experience at JEM motorsports. Mike took the time to contacted Kawasaki warranty on my behalf . Once he had the go ahead, parts were ordered. I was kept up to date on the progress. Once the parts came in he set up the service appointment . His guys did a great job and he personally took the bike out to ensure it was performing well . 2013 Kawasaki Concours TPMS sensors replaced F/R tires. Could not of been more pleased. Thank you again Mike and to your crew. Chuck Concours Owners Group"

"Absolutely amazing. It took me about two weeks to get everything lined up to purchase my Ninja 650KRT ABS and Mike was just absolutely amazing through it all. Always professional and patient, even when I showed up the day of my purchase and had my three boys in tow. Now i gave them less than 24 hours notice that I would have payment in hand and Cody put in the work to make sure the bike was ready by the time the last paper was signed. That just blows my mind and speaks volumes of their level of pride, commitment, and love of their job. Getting there is an hour drive away from my house but I'm 100% taking my bike there for all of its maintenance because I know that they will work on the bike like one of their loved ones was on it."

"I had a great experience today at JEM Motorsports buying a 2021 KLX 110 R. Also got a great pair of goggles and a nice helmet to go with the bike. Now "Let the good times roll""