Tailgate Picnic

"I have been many times and it was always great. Today, while being short staffed, they made the most perfect sandwich I have ever had."

"Went for the first time this weekend and unfortunately did not feel welcome..each staff member seemed like we were inconveniencing them by being there and ordering. I’ve worked in a kitchen for over ten years of my life and understand the stress and need for prep time but the woman working the sandwich area could not have seemed any more put off by having to take our order..food was just ok."

"One of their employees illegally advised I can’t have a service animal without a vest one. That is inaccurate and illegal. They legally have to ask if the animal is service, and what duties it performs to qualify. They did not. The woman just said “You can’t have dogs in here,” which I can forgive, and when I did not immediately respond I advised “I’m processing my response” (calmly) but when I advised they’re service they advised “they need to have a vest” when I advised legally they do not she started complaining angrily out loud to all of her employees “she needs to learn the law… we can get shutdown because it’s against health code” etc etc. I am happy to calmly explain to employees, but I did not have the opportunity to as this employee was acting unreasonable, combative and unprofessional. A shame since I’ve visited several times without issue and the rest of the staff thus far have been nice and welcoming to myself and my service animal. Such a hard thing to have an invisible need and others feel that doesn’t qualify based on the stereotype that a service animal must look a certain way. Even if that exists, ask it in a polite way or take your concerns to the manager without it being in ear shot of the customer. For context, my animal is an 11 pound, calm and trained animal that was in my control (for this visit they were in my arms). I’m told that after I left they continued to make derogatory remarks towards people with invisible needs and that I might as well have a “bunny.” While I understand that every have their own opinions, I just wish it was handled better and left to management to discuss versus their whole staff taking out their personal opinions on the matter. We will not be returning."

"A great college Deli and grocery that serves up homemade lunch & breakfast sandwiches, soups, sides, hot & Iced coffees, drinks, snacks, ice cream and alcohol. There is seating inside our outside at two patio areas. Located at the end of the village commons and across the street from Mt. Holyoke College."