Shaw's 1050 Willett Avenue, East Providence, RI 02915

"I honestly hate this location . Every-time i do the online ordering everything is out of stock and they say its because they ran out of time and just marked it as out of stock . I don't have time to go food shopping during the week and i do delivery because it helps but now i have to go food shopping . They gave me expired bread . I feel as tho they don't care about the online ordering ."

"I'd like to hunter At at the seafood department for a Out standing job. Thank you so much satisfied customer Kevin Perry keep up the good work."

"I’ve honestly had it with this location and their online ordering. My days are 12 hours long so I do this to better help myself and be more efficient with my time. Every single time I pick up an order there’s something “ out of stock” and supposedly so is the alternative I provided. But I’ve purposely gone inside the store after getting my order and found the “out of stock” item they claim is not available in SURPLUS. Like HOW? And If I do this through the Shaws location in Fall River because I work in that city, they actively call me as they are shopping to let me know “hey we don’t have this or the alternative. Is there something else?” It’s SMART customer service they have that this place doesn’t. I literally go to Shaws almost every week but if I’m shopping in riverside, I’ll no longer go here. It’s just frustrating. Especially when no one answers the phone for me to address the issue. Yes I can obviously go inside and do my own shopping. I know someone with say that. But if this option is available and it’s keeping people PAID and EMPLOYED why wouldn’t you want to excel in it? We already have self check out taking away jobs. Cmon."

"I can’t say enough about the customer service at this store. Keith in customer service is amazing just a really genuinely nice guy and super professional, he went above and beyond any customer service I have received in any supermarket, or store for that matter with our online order today. I hope these reviews are read by corporate because Keith is someone that should be recognized for the outstanding job he does as since Covid due to short staffing, and overworked employees professional customer service is almost forgotten today everywhere you go. I have always been happy with the Willette Ave. Riverside store, however Keith just showed me exceptional customer service does still exist. Thank you again for all your help. Sincerely, D. Dalton"

"I always get my meats and produce from Shaws, they always have good deals on meat and their staff is excelkent. Their produce is always fresh and better than most super markets. They also have a good seafood dept. I love the snail salad there and sometimes get the Cod. Overall I think Shaws is a pretty good market that carries all your needs."