Bark n' Roll

"My two dogs absolutely love it here. Everyone is super friendly and very nice when they come out to the car. Wish they would send pictures and updates of how the dogs doing during the day or week, we do get updates when they get boarded overnight which is good. Their training sessions that you can sign up and pay for are fanatics and worth it"

"Bark'n Roll is absolutely amazing! The staff is amazing and I am sure they are good to our dog otherwise she wouldn't get so excited seeing them in the morning! We have used the daycare and in home training services and have been very happy with both services. We will be soon using their boarding service and we will be able to include that in our review. I highly reccomend Bark'n Roll!"

"There are no words for me to write that would describe how wonderful the folks that work here are. Amazing staff! They truly love the animals that are in their care. My two dogs come home from daycare so happy and worn out! My dogs and I have taken their training classes with great success. I have never had to leave them overnight but I would have no issue doing so. They also have walking services. If you’re in the market for these kinds of services, please give them a call!"

"After seeing some poor reviews I decided to share my experience with Bark n Roll because it has been nothing short of INCREDIBLE! They have always been insanely considerate and accommodating to my difficult and pain in the a** puppies. They have noticed issues with them while at daycare and called and informed me immediately. Part of the reason I love them so much is because they are so attentive. I have never had a rude interaction with any staff here, they are all amazing. They take care of my puppies as if they were their own and I couldn't ask for a better place to keep my pups safe and happy."

"I was truly hoping that Bark n’ Roll would be a great fit for our family and new puppy since we live right down the road, but unfortunately we had an extremely poor experience during our first few weeks working with them. Our personal experience with Francine and some staff was not ideal for this small business. We were unfortunately forced to bring our business elsewhere after our experience with Bark n’ Roll. CONS: OBSERVATIONAL SKILLS: Our puppy got sick the first week we attended daycare at Bark n’ Roll. It was never the fault of Bark n’ Roll for him getting sick, but it was necessary for them to keep us informed if the diarrhea continued during his time at daycare. We would have never brought him to daycare if there was any concern of putting any of the other dogs at risk. Every evening when picking him up from daycare, we would ask staff if they noticed any abnormal bowel movements, and we either got a response of, “I didn’t notice anything” or “I wasn’t working with him today”. Then throughout the evening, the diarrhea would continue, and it continued for days until it resolved over the weekend. Shortly after, our dog contracted Kennel Cough from this facility and staff did not refuse service even though he was visibly showing signs of a upper respiratory infection. We were already aware of his symptoms, but it wasn't until after 4 consecutive days of attending daycare that the staff had reported that they noticed he was sick to us during pick-up. CUSTOMER SERVICE: Every time we called the facility to get some more information on the training program, Tour Bus pick-up, and daycare, we were reassured that someone would contact us via phone. Never once did I get a call back. The lack of communication with staff and owners is very disappointing and we felt so under informed. Just last week, I got my first phone call from Francine and it was so unprofessional. I was appalled. Instead of trying to work with us and try to resolve our issues, she aggressively spoke to me over the phone, and began to bully me with other managers present in the room for a situation that I was not part of. By far one of the WORST experiences with a company that I’ve ever had and then immediately our family became a target on social media from her clients at Bark n’ Roll. Staff is now unwilling to work with us to salvage the relationship and is no longer letting us use their business. HONESTY: Tour Bus transportation is advertised AM pick-up between 7-9. We have an August Lock at home which records all activity with the door. When checking our door activity for the day, we discovered that our puppy wasn’t even picked up by Bark n’ Roll staff until 9:40AM! And this was even after the fact that I informed the staff that the family was leaving the house by 5AM that morning. This late pick-up time was never reported to us at the time of our PM pick-up. PROS: PORTAL: I think the portal is a great way for contact, invoices, and scheduling. After my issues with not receiving a call back, I resorted to using the portal for all inquiries. You get very “brief” updates on the dog’s training while at daycare, but you don’t get any feedback on what you can work on with them at home. SOCIALIZATION: Our puppy benefited greatly during his time at daycare. He was getting plenty of socialization with other dogs and people. He always exhausted at the end of the day after getting lots of exercise playing with other dogs."