Dunkin' 185 Woburn Street In Exxon Gas Station, Lowell, MA 01852

"Paulina was truly extremely kind to me and the staff were efficient (even though they were clearly packed and understaffed). My friends and I had only had positive experiences here. If anyone is to complain, they clearly have nothing better to do"

"Place looks like it’s open when it’s not! The gas station stays open longer than the dunks does; there should be a sign outside the speaker Ma drive thru so that people (like myself ) don’t waste there time driving into the drive thru just to be waiting by the speaker, then going to the window and still no posted signs letting anyone know.. it’s confusing especially when the lights r still on"

"So sick of getting doughnuts from here and I swear they deliberately put them upside down In the bag. This looks like a toddler started eating it and got bored but the frosting is just on the bottom of the bag. It’s not that hard to put it In the bag so that it looks appealing when I go to eat it."

"Beware of using cash when using your dunkins rewards at this dunkins .there is a male that works the drive thru who will say the reward offer ( as In like a free coffee) has not gone through if your using cash. I believe he's pocketing the money. Now this has happened to me a few times there with the same person only the other workers have not tried to cheat me out of my money. ( I am also a tipper, so I don't appreciate being robbed) everytime I come through for my free coffee or donut what ever it may be I will usually buy more stuff along with the free offer. When I go up and he scans my phone. I will ask him did it pull the offer. And he will ask me well are you paying with cash or card and once I reply card. He has no choice but to tell me the real amount, if I say cash he will tell me the amount prior to scanning. I have started to say card even if I'm paying with cash so I don't get robbed. This is the only place this happens to me. He was working the window yesterday afternoon around 1 ish... June 12th 2023. Hope they catch on or keep a eye on him."

"Between my house and my office there has to be a dozen or more dunkin donuts that wouldn't be more than a 3 minute detour. And of those dozen or more dunks, this is the one I chose to stop at every morning. I order the same large iced coffee and sesame bagel everyday, and the coffee is always great and the bagel is always fresh and prepared exactly how I request it to be. And I order via mobile and my order is always ready for me when I arrive. I really do appreciate these things. They make my mornings more enjoyable and stress free. I found at other dunks I would arrive (10 mins after placing mobile order) and they still wouldn't have started making it yet. Or the coffee would be ready but not the bagel. If you're in the Lowell area I highly recommend this location."