CVS 799 Hope Street, Providence, RI 02906

"Quite possibly the worst cvs pharmacy I have been to. I would rather drive 40 minutes south to my original cvs than even try to pick up a prescription from here anymore. Every time my prescription is either cancelled for no reason or they somehow mess up my very valid insurance and try to charge me full price for medications that I need. If you NEED your medications in a timely manner please go elsewhere and save yourself the headache."

"I had a fever of 101F and scheduled an appointment for a drive through rapid covid test. I was kept waiting for a long time before the girl gave me a test. I finished giving the sample. She said she will call with the results in twenty minutes. Just when I got back home, they called and said they dont have the strip for the covid test and hence ghe sample could not be used and I would have to schedule an appointment somewhere else. What kind of a a service is this? Why cudnt they call before and say the strips had gotten over? Is this a way you treat someone who is sick? Shame on the staff and CVS !"

"The lines are long here because one of the self checkout registers is broken and they don’t have enough staff to have two people on register. If the one self checkout register that works needs assistance, both lines stop. Considering that CVS is a Rhode Island company this is a pretty embarrassing way to run a store in your capital city. If you’re looking for a store that values your time, go to the cvs down the street in Pawtucket - they have working registers but the same staffing issues."

"I called this CVS and asked them if my prescription was in, and she said it was still on back order. And then I asked her to look if any of the local CVS’s had it in stock and she openly refused and told me that “nobody has it and I’d have to go to Walmart or something” with a huge attitude. I said “did you look?” And she said yes. So I hung up and immediately called the CVS on Angell st (they are so much nicer) Its crazy because other CVSs DID HAVE IT, and now my prescription is being filled The lady at Hope st just openly refused to look for me. I’m actually like really frustrated and think I’m going to move my prescriptions to Angell st because I NEVER get attitude from them. I get it EVERY TIME I go to Hope st. They are so rude and judgmental there So I guess if you don’t mind people judging your prescriptions, and you don’t mind getting an obnoxious amount of attitude every time you ask them to do you something, then keep shopping here. But if those things bother you then stay away"

"CVS Hope Street Pharmacy has very rude staff, if they call themselves pharmacist they sure don't have compassion for any customers needs. I ask for delivery service the lady said she would text me the link never did, went the next day to get my prescription cost more than I usually paid for it for many years. The cashier wasn't as friendly she told me to speak someone at the drop off window... I've been in customer service for 31 years at one of the best Hospital in Boston, this woman/pharmacist I had to speak with didn't have no patience, wasn't sympathetic, had no empathy, the way she spoke to me as if I was dumb, she very pushy in explaining what I needed to know, if fact she didn't even make eye contact. VERY RUDE, PEOPLE NEED BE CAREFUL NEVER KNOW WHO MAY BE A MYSTERY SHOPPER. Hope Street Pharmacy, I'm sure you don't care about this review, but I will never use your rude Pharmacy again...."