Bay Breeze Dentistry 14 Manchester Square, Portsmouth, NH 03801

"I have seen Dr Santana before for years and want back in 2023 for some more work. My primary health Insurance had always covered dental benefits which had not been an issue before. This time around, Dr. Santana is no longer in network with my primary health insurance. Therefore, nothing was covered anymore. They purposely did not inform me that my primary health insurance did not cover anything and that I would be responsible for all the charges. They told me they are under no obligation to inform me of this. They also tell me that pre-submitting benefits can take months. They are simply putting the blame on me. But they fully took advantage of my trust and past experiences and now for three visits they intentionally lied and withheld that information from me. I had my first visit in April of 2023 for a cleaning. I had to return for a second visit in May of 2023 for an oral examination because Dr Santana was not onsite at the time of my first visit. My third visit was in June of 2023. Once this last visit finished, they told me I owed around $652 back then from the first two visits. I happen to have secondary dental insurance, but they have not submitted claims to them yet. I asked them to submit the claims to my secondary dental insurance and left the office thinking both of my insurance would cover all the charges as years prior. Days after my third visit, I got a bill that is now over $2,359. I called them alarmed and this is when they finally told me on the phone that the office is no longer in network with my primary health insurance, and I am responsible for all remaining charges now. They deceived my years of trust, and I was hearing that for the first time. Once again, they put the blame on me because it is not their policy to review coverage ahead of time. Thankfully my additional dental insurance covered $743.80 of my treatments and now the bill is $1615.20. I called and asked for a reevaluation because they failed to inform me of the new situation. They did not care, and continued to recite their deceiving, predatory and surprise billing policies, and practices. That office is now threatening to send me to collections for a $1,615.20 bill."

"My wife has been going here for the last year. They have been amazing working at her teeth even through her pregnancy. They have always gotten her in quick and been proactive with her care. So glad we switched here when we did!"

"I always love visiting Dr. Santana’s office for my semi annual checkup. The staff is very efficient, professional and so friendly. I highly recommend Bay Breeze Dentistry for all your dental needs!"

"I have been going here as long as I can remember, and the staff has always been very friendly. Everyone is welcoming and makes the dentist an enjoyable place, and my teeth are always clean when I leave. As someone who doesn’t like mint, they have plenty of other options as well. I love Bay Breeze Dentistry!"

"I have had issues with my teeth for a while now. My daughter recommended that I see her dentist, Dr. Santana at Bay Breeze Dentistry. I absolutely adore everyone in this Dental office!!!! They were able to get me right in, I’ve had a cleaning, a consultation and tomorrow will begin the work to get my smile back!!! I’m SO GRATEFUL my daughter recommended them!!! I’d give them 10 stars if I could‼️‼️‼️"