PetSmart 250 Grossman Drive, Braintree, MA 02184

"The store is clean and with all the supplies you furry friend can ever need..I picked up a new mat and toys.... with a dog you'll need to replace these things often. My Roy always looks his best... but it's three hour wait until he's done...Wish there was food court nearby.."

"Was able to get my dog her leash and harness set from Kong and I Absolutely loved it. Staff was super helpful with tips for our puppy"

"Coming here this morning was a huge inconvenience! I have two dogs that needed to get a bath and have their nails done and on the website they advertise walk-in services as well as the grooming area opens at 9:00. I show up at 9:00 and find out because they're registers are not open I actually can't have my pets taking care of if their appointment was not booked at a different time. They need to put this on their website. The night before I called and asked about training classes. Understandably the lady at expressed that they don't have enough people in the store working when I asked if she was okay because her tone was intense with me. However, I'm still a customer that has nothing to do with the fact that your corporate office does not supply enough people. They may have a lot of things to offer but they have a very poor way of communicating it and I think I'd rather go to Petco for a while because at least they are very clear with communication it's just that this location is closer to home. How disappointing this morning!"

"I did not have a good first time ever in a PetSmart experience, b/c the cashier was yelling at me when I gave her the medical cards and did not know that I had to pick out the prescription food myself and bring it to the cashier. She yelled at me say where's your stuff? I said oh I just wanted to fill the prescription and she yelled again say yes I know but where's the food. She said you have to get the food then come back her and pay for it, I said okay, but why are you yelling at me. First impressions at times can make or break a deal. In this case I felt really uncomfortable being in that store."

"Kind of a cookie cutter pet store. I looked at guinea pigs. The girl was very knowledgeable about them. No cats or dogs but they have pics of some you can adopt."