Fairmont Copley Plaza Boston

"Absolutely stunning hotel! Has the classic Fairmont branding to it. Lobby is beautiful, rooms are very spacious, and comfort level is great. Their bathroom products are all high-end (Le Labo) and the location of the hotel is a quick 5-min walk to many large shopping areas."

"Would have got 5 stars if it wasn’t for the Worst Valet Service of all time !!! Below is my review for them… The WORST valet service I have experienced in my life !!! We stayed at this hotel for 5 days. The hotel was amazing, the valet service was complete opposite. First thing is this valet service is works independent from the hotel and is a 3rd party service being used by the hotel. There are several guys working different shifts so I want to first start off my saying the young kid working with them was great and needs to find a job elsewhere where he is not associated with this group. The rest of the guys speak broken English or just don’t speak to you. This makes it really awkward in communicating with you. They come across rude and uninterested in helping you. When you are there to pick up they are rarely there at the desk to assist and you have to wait 10-15 min for them to randomly show up, we’ve had to have the hotel call them as they are no where to be found. Mostly there is one valet working at a time so if he’s grabbing one car be prepared to wait 15 min for them to get back and then another 15 min for them to get yours since they like to slowly stroll and take in the day while getting your car as they could care less about tips. When they do pull your car up they just leave it in the car and walk back inside and don’t even acknowledge you. The best thing about this situation was that we never had to tip because the complete removal of customer service. Sucks for the hotel to have their service ruin the service the hotel is trying to give."

"This is a wonderful place to stay after a long flight in. The architecture and design is beautiful and the staff are gracious. Rooms are well appointed and not too tacky. Head to the bar for a drink but into the neighborhood to eat… though the food isn’t bad, there are some really good local options."

"I just love this place. Been going here for a couple of years now for the annual holiday event. The location is great though the 3 min walk from parking to this place stopped our heart this time because of the winter chills but otherwise all good. The staff was very helpful. Very classic vibes overall once you step in . Feel Royal. The decorations during Christmas time are amazing. The art displayed is mesmerizing."