Courtyard by Marriott Boston Marlborough

"The staff is great. Literally every staff member we walked by happily greeted us. Jenn on the front desk was friendly, efficient, and personable. Cheryl in the restaurant also was very friendly and polite. We had a great stay. We were also happy about the hotel getting some updates."

"Women beware. I’ve been staying at this location for a few weeks while I’m traveling to MA for work. This last visit was the worst of my life. I came back to my room Friday afternoon with the door propped open by the inside door guard lock. When I left the room that morning I had the do not disturb sign on. When I entered the room, it was not cleaned and it looked as though nothing was moved. I called the front desk and was told they would check the electronic lock log to see who entered. They stated no one used my lock since I left in the AM and they had no log of anyone entering my room. I told them to check the cameras and they stated “there are no cameras in that area”. HOW are there no cameras in the hallway? They had no explanation as to why my door was propped open for god knows how long. Luckily I don’t believe anything was taken but as a woman alone someone could have left a camera or worst case scenario left an air tag on my items. I checked out immediately as I no longer felt safe staying at this hotel and asked for a follow up on the situation. This was last Friday, it’s now Tuesday and I still have yet to receive a call or any follow up. I will never stay at this hotel or a Marriott again. Anyone staying alone, especially women, do not choose this hotel. Edit: The hotel/upper management never followed up with me as promised. Worst hotel experience of my life."

"I love this property, next to two main highways, one east-west the other north-south. The staff are wonderful caring people and the rooms are clean, very comfortable"

"Poor stay. We were informed upon check in that the water would be turned off an hour prior to check out the next day from 11am -3pm. Bathroom in need of upgrade. Toilet old and too low to the ground for an adult. Towel bar right above toilet paper so there's nowhere to out your wet towel to dry. NO exhaust fan. AC unit sounded like a freight train and would cycle on and off with a jarring sound. Streaming option on TV would not work. Front desk never answered after 20 rings. The bed was comfortable but this was disappointing. Haven't even gotten to coffee in the morn but that isn't looking too promising based on other reviews. Won't be back."

"Got a king+sofa room. Stayed 2 nights. No microwave. Small cofee maker. Small fridge that doesn't cool much. No complimentary coffee. No breakfast. Service was only at the front desk. Didn't see cleaning staff. Located near highway, restaurants and supermarket."