Inn on Boltwood

"Had brunch there recently. The place was empty yet it took 40 minutes to receive eggs, which were poorly done. When we inquired what the hold up was, we were told they were out of Benedict sauce, and did we want to change order. Since we waited so long already, my friend said bring it without sauce. Then we waited another 20 minutes till food came out. The experience went from expecting a nice brunch, to being agrivated. Definitely not fulfilling our expectation to eat at The Inn at Boltwood. In the end they did comp my friends meal, but it soured the luncheon for both of us. Will not be going back."

"My wife and I got married here just recently (Oct 2023). The location, the actual Inn itself, and the catering staff were the bright spots here. Bill and the catering team went about and behind and did a great job. Everything else though was downright abysmal. Months leading up to our wedding we changed wedding coordinators who seemingly had no idea what contract we had, the type of wedding we wanted, etc. Continually our contract was changed or incorrect based on what we had discussed with the coordinators. The room for my wife to get ready in the night before was 400$ more than what we were told when we signed our contract. During the day of the wedding, we saw our coordinator once, Bill with catering did most of the organizing and managed the flow of things. All of the planning we filled out months before on their paperwork was never discussed or happened (i.e., our first dance, the cake cutting, etc). We didn’t even get our cake back after they cut it. Honestly I could go on for a few more paragraphs, but in a word I would say do not waste your time or money here. Everything felt so disorganized that my wife and I ended up running how things went, which made the whole event more stressful for us and our families."

"My husband and I got married at the Inn two weeks ago and I would not recommend having your wedding here. Although the location and the physical Inn itself is gorgeous, the service in the year/months/weeks leading up to the wedding and on our wedding day was extremely disappointing. I'll start with the great. Bill and the entire catering team were absolutely amazing and made our day. The time spent on making sure every detail was perfect for us was unmatched and the catering team was a joy to interact with! Other than the above, planning our wedding felt like a nightmare. It was not easy to get in touch with the event coordinator and when we did, it was made clear our wedding was forgotten about. There are numerous expenses we felt were unnecessary (we paid per chair and delivery for ceremony chairs, paid per each fan used, etc.). When we arrived, it took us over 30 minutes to be checked in and the small amount of room blocks we were given were not located together. I could write forever about how disappointing the hospitality was at the Inn. We were never made to feel special or cared about before, during or after our wedding (except by the catering manager) and that's unacceptable for a venue that promotes themselves for weddings and events. There were too many interactions with staff that were rude, incompetent and/or disrespectful for us to leave anything more than two stars. We made the best of our day and spent it with our amazing friends and family but I would think twice before ever booking an event here."

"Right in the center of Downtown Amherst, super easy to find! Great service, beautiful rooms and common areas. We didn't try the restaurant (30Boltwood) but it looks nice. The lobby offered complimentary cider donuts every night we were there. Keurig in your room, coffee on tap in the lobby in the morning. No pool, but I saw that there is a fitness center. Overall, a very unique and enjoyable stay."

"Wow. This is one of the best Inns I’ve stayed at lately - gorgeous building, friendly staff, located perfectly in the center of Amherst, and the most comfortable Simmons Beautyrest beds you’ll find in a hotel. Loved this place. We were exhausted arriving and didn’t take pictures before messing up the room. No fridge in the huge room - only nitpick I have"